Emily Donis Urbina

• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Organized work areas so that everything was easily accessible when needed.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Answered telephones to respond to questions or requests.
• Operated cash registers to accept payments from customers.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

• Provided on-the-job training to new staff members.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

•Assisted customers with finding the right product for their needs.

•Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.

•Greeted customers upon entering the store and provided assistance.

•Organized displays to attract customers and promote sales.

•Tracked inventory levels throughout the day and restocked items as needed.

•Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

•Processed returned merchandise according to company policies.

•Completed transactions in an efficient manner while providing excellent customer service.

•Handled customer complaints in a professional manner.

•Promoted special offers and discounts to encourage additional purchases.

•Assisted with unloading delivery trucks and stocking shelves with new merchandise.

•Followed company policies, rules and procedures to promote company goals and maintain safety.