Emily Douglas
Spokane Valley
Overview
11
11
years of professional experience
Work History
Loan Service Representative II
Spokane Teachers Credit Union
Liberty Lake
01.2025 - Current
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Secondary Market Specialist
Spokane Teachers Credit Union
Liberty Lake
08.2020 - 01.2025
- Ensure accurate pricing is being delivered to members by processing real estate lock requests through Encompass and Optimal Blue including lock updates for profile changes, lock extensions, re lock requests and tracking policy exceptions
- Provide support to end users by responding to daily questions or concerns
- Coordinate loan purchase and sales by preparing loan files for shipping based on investor contract guidelines, completing electronic and hard copy shipping of loans within required timeframes
- Assist with balance sheet liquidity demands
- Creating and publishing the daily real estate rate sheets within established timeframes
- Support functions related to cash management, funding sources, including borrowing lines, collateral management and non member deposits
- Streamline all loan purchases and sales
Real Estate Servicer I
Spokane Teachers Credit Union
Liberty Lake
01.2018 - 08.2020
- Assist members and frontline staff on general loan servicing questions related to loan payment maintenance, payoff quotes, and credit bureau inquiries
- Process department reports and workflows
- Maintained customer records and followed up with telephone, mail or personal reminders of services due.
- Maintained accurate records of customer interactions, transactions and inquiries.
- Monitored loans to verify adequate and current insurance coverage.
- Reviewed mortgage accounts to ensure accuracy of loan information and payment calculations.
Recording Secretary
WFG, National Title Company
Spokane
06.2014 - 01.2018
- Confirm that all recording documents have been completed to meet the lender requirement
- responsible for reviewing all executed recording documents for accuracy of the borrower’s signature, accuracy of the legal description, notary execution of the documents as required by each state
- Submit recordable documents to the appropriate county for recording either via e-record or mailing to the county
- Scan loan packages, prepare certified true recordables, ship loan documents to the lenders and the borrowers. File documents and maintain file cabinets organization
- Resolve recording issues and questions
Education
Associate of Arts -
Spokane Falls Community College
Spokane, WA12-2017
High School Diploma -
Cheney High School
Cheney, WA06-2014
BBA - Finance
Western Governors University
Salt Lake City, UTSkills
- Document management
- Data entry
- Regulatory compliance
- Quality assurance
- Encompass
- Optimal Blue
- Microsoft Office
- Cash Flow Modeling
- Hedging Strategies
- FHA/ VA/ USDA
- Freddie Mac Loan Sales
References
John Morgan
VP-Director of Treasury
STCU
208-755-1729
Timeline
Loan Service Representative II
Spokane Teachers Credit Union
01.2025 - Current
Secondary Market Specialist
Spokane Teachers Credit Union
08.2020 - 01.2025
Real Estate Servicer I
Spokane Teachers Credit Union
01.2018 - 08.2020
Recording Secretary
WFG, National Title Company
06.2014 - 01.2018
Associate of Arts -
Spokane Falls Community College
High School Diploma -
Cheney High School
BBA - Finance
Western Governors University