Emily Duncan
Elberton,Georgia
Summary
Strategic communications specialist with extensive experience developing and implementing innovative internal and external communication strategies. Presents advanced writing, strategic planning and corporate communications skills. Committed to supporting company's initiatives and programs.
Overview
7
7
years of professional experience
Work History
Healcare Communications Agent
Connexion Point
11.2023 - 12.2023
- Worked under direction of communications lead and assisted in proactively generating communication to build and reinforce communication strategies.
- Implemented communications process to educate, motivate and encourage employees via consistent messaging and timing.
- Researched, refined, analyzed, summarized and made use of relevant information in preparation of communications.
- Answered client queries and complaints to provide strong customer service.
- Performed cold calls, warm transfers, and outbound calls.
- Recorded sales progress in Salesforce database.
- Used SalesForce to handle current portfolio and prospective leads.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- 100% QA accuracy
Makeup Artist
Freelance
01.2017 - 11.2023
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prepared skin for makeup application by cleaning, moisturizing and priming
Education
Master of Arts - Graphic Design
Full Sail University
Winter Park, FL03.2024
Bachelor of Science - Animation
Full Sail University
Winter Park, FL09.2022
Skills
- Technical Proficiency
- Data Analysis
- Time Management
- Multitasking Abilities
- Excellent Communication
- Emotional Intelligence
- Problem Solving
Timeline
Healcare Communications Agent
Connexion Point
11.2023 - 12.2023
Makeup Artist
Freelance
01.2017 - 11.2023
Master of Arts - Graphic Design
Full Sail University
Bachelor of Science - Animation
Full Sail University
Similar Profiles
Cedric BlackCedric Black
IT Tech Support at Connexion PointIT Tech Support at Connexion Point
Terica GraysonTerica Grayson
LICENSED HEALTHCARE AGENT at Connexion PointLICENSED HEALTHCARE AGENT at Connexion Point
Jessica FredricksonJessica Fredrickson
Senior Human Resources and Payroll Manager at Connexion PointSenior Human Resources and Payroll Manager at Connexion Point
Matthew RossMatthew Ross
Licensed Health Insurance Agent(Contract) at Connexion Point, Llc/Anthem Blue CrossLicensed Health Insurance Agent(Contract) at Connexion Point, Llc/Anthem Blue Cross
Annabelle KiddAnnabelle Kidd
Hallmark Merchandiser at Hallmark - Rebecca Monroe (864-376-3257)Hallmark Merchandiser at Hallmark - Rebecca Monroe (864-376-3257)