Lauren Williams
PASADENA,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Marketing and Communications Specialist
Green-to-Green Security, LLC
01.2022 - Current
- Produced marketing graphics that were high quality and attractive
- Created floor plans corresponding to new establishments
- Managed company's social media accounts on a daily basis for optimal exposure
- Supervised external branding strategies for purpose of output
- Executed successful product introductions by coordination actions with social media, public relations, and other internal teams
- Captured events and navigated social media for industry-related items to develop meaningful content to share with followers.
Freelance Commissioned Artist
Self-Employed
02.2018 - Current
- Create high quality designs within programs such as SketchUp, Procreate, and Photoshop to enhance client's marketing campaigns
- Devised specific illustrations that complied with customer specifications and company standards
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Created concept designs and sketches to develop images and scenes.
English Tutor Online
Cambly
05.2022 - 03.2023
- Communicated grammar rules clearly in easiest forms without overwhelming student.
- Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary clearly.
- Planned and organized lesson plans to meet changing deadlines and requirements.
- Identified problems with students by clearly and effectively addressing issues.
Travel Coordinator
Precision Focus
08.2021 - 12.2022
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Maintained thorough and accurate records of transactions.
- Reviewed, input and paid invoices for travel-related services.
Technical Support Specialist
PAR Inc.
03.2016 - 08.2021
- Consistent highest customer satisfaction rating in a high-volume call center
- Provided technical support to wide range of organization types; clinical, government agency, school districts, etc.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- De-escalate problematic customer concerns while maintaining and empathetic perspective
- Assisted in training procedures for all new employees; provided training on products, services, technical support, and best practices
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa12.2015
TEFL Certification - English-as-a-Second-Language Education
International TEFL Academy
Chicago, IL07.2020
Skills
- Empathetic, detail-oriented
- Client Networking
- Customer Communication and Empathy
- Technical Proficiency
- Time Management
- Multi-Media Communication
- Travel Administration
- Typing Proficiency
Timeline
English Tutor Online
Cambly
05.2022 - 03.2023
Marketing and Communications Specialist
Green-to-Green Security, LLC
01.2022 - Current
Travel Coordinator
Precision Focus
08.2021 - 12.2022
Freelance Commissioned Artist
Self-Employed
02.2018 - Current
Technical Support Specialist
PAR Inc.
03.2016 - 08.2021
Bachelor of Arts - Psychology
University of South Florida
TEFL Certification - English-as-a-Second-Language Education
International TEFL Academy
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