Lauren Williams
PASADENA,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Marketing and Communications Specialist
Green-to-Green Security, LLC
2022.01 - Current
- Produced marketing graphics that were high quality and attractive
- Created floor plans corresponding to new establishments
- Managed company's social media accounts on a daily basis for optimal exposure
- Supervised external branding strategies for purpose of output
- Executed successful product introductions by coordination actions with social media, public relations, and other internal teams
- Captured events and navigated social media for industry-related items to develop meaningful content to share with followers.
Freelance Commissioned Artist
Self-Employed
2018.02 - Current
- Create high quality designs within programs such as SketchUp, Procreate, and Photoshop to enhance client's marketing campaigns
- Devised specific illustrations that complied with customer specifications and company standards
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Created concept designs and sketches to develop images and scenes.
English Tutor Online
Cambly
2022.05 - 2023.03
- Communicated grammar rules clearly in easiest forms without overwhelming student.
- Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary clearly.
- Planned and organized lesson plans to meet changing deadlines and requirements.
- Identified problems with students by clearly and effectively addressing issues.
Travel Coordinator
Precision Focus
2021.08 - 2022.12
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Maintained thorough and accurate records of transactions.
- Reviewed, input and paid invoices for travel-related services.
Technical Support Specialist
PAR Inc.
2016.03 - 2021.08
- Consistent highest customer satisfaction rating in a high-volume call center
- Provided technical support to wide range of organization types; clinical, government agency, school districts, etc.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- De-escalate problematic customer concerns while maintaining and empathetic perspective
- Assisted in training procedures for all new employees; provided training on products, services, technical support, and best practices
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa12.2015
TEFL Certification - English-as-a-Second-Language Education
International TEFL Academy
Chicago, IL07.2020
Skills
- Empathetic, detail-oriented
- Client Networking
- Customer Communication and Empathy
- Technical Proficiency
- Time Management
- Multi-Media Communication
- Travel Administration
- Typing Proficiency
Timeline
English Tutor Online
Cambly
2022.05 - 2023.03
Marketing and Communications Specialist
Green-to-Green Security, LLC
2022.01 - Current
Travel Coordinator
Precision Focus
2021.08 - 2022.12
Freelance Commissioned Artist
Self-Employed
2018.02 - Current
Technical Support Specialist
PAR Inc.
2016.03 - 2021.08
Bachelor of Arts - Psychology
University of South Florida
TEFL Certification - English-as-a-Second-Language Education
International TEFL Academy
Similar Profiles
STEPHEN UGWUMSINACHI NWABUKOSTEPHEN UGWUMSINACHI NWABUKO
NA at Green Shadow Security LLCNA at Green Shadow Security LLC
Niquella CarbonNiquella Carbon
Laboratory Technician at Ministry of Blue & Green Economy, Agriculture & National Food Security (Plant Protection and Quarantine Services)Laboratory Technician at Ministry of Blue & Green Economy, Agriculture & National Food Security (Plant Protection and Quarantine Services)
SUNNY SINGHSUNNY SINGH
Operations Manager at Green Globe Inc/Green Globe Brokerage/Green Globe DieselOperations Manager at Green Globe Inc/Green Globe Brokerage/Green Globe Diesel