Emily Durbin
Arlington,TX
Summary
Seasoned Telemarketing Sales Representative with background in sales, customer service and lead generation. Known for exceptional communication skills, ability to build rapport with diverse clients, and successful track record in meeting sales targets. Proven strengths include persuasive negotiation skills and resilience under pressure. Made significant impact in previous roles by contributing to team efforts and exceeding set objectives. High-energy, with several years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity.
Overview
3
3
years of professional experience
Work History
Package Handler
Fed Ex Ground
Arlington, TX
11.2023 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Participated in regular safety meetings and training sessions.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Assisted in training new employees on package handling processes.
Server
Blue Goose Cantina
Fort Worth, TX
04.2023 - 07.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Telemarketing Sales Representative
Vandergriff Chevrolet
Arlington, TX
09.2021 - 07.2022
- Generated reports on sales activities including number of calls made, appointments set and closed deals.
- Assisted customers with product selection based on their needs and preferences.
- Stayed informed of industry trends by attending conferences and reading related publications.
- Identified opportunities to cross-sell products and services to existing customers.
- Listened attentively to customer needs in order to provide appropriate solutions.
- Received incoming calls from customers inquiring about products or services.
- Adhered to all applicable telemarketing regulations while making outbound calls.
- Built relationships with clients through effective communication and customer service.
Education
High School Diploma -
Byron P Steele Ii High School
Schertz, TX05-2021
Skills
- Package loading
- Order Picking
- Computer competency
- Product sealing
- Outbound Calling
- Persuasive Communication
- Product Promotion
- Product understanding
- Performance-driven
- Technical skills
- Appointment Scheduling
- Professional speaking abilities
- Data reporting
- Building rapport
- Menu Memorization
- Policy Enforcement
- Food Quality Standards
- Team Member Training
- Order Accuracy
- Effective customer upselling
- Strong leadership
Timeline
Package Handler
Fed Ex Ground
11.2023 - Current
Server
Blue Goose Cantina
04.2023 - 07.2024
Telemarketing Sales Representative
Vandergriff Chevrolet
09.2021 - 07.2022
High School Diploma -
Byron P Steele Ii High School
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