Emily Ehrlich
Ventura,CA
Summary
Dynamic leader with a proven track record at UCLA, enhancing team performance and audience engagement through exceptional leadership and event coordination. Expert in hospitality, demonstrated at Rabano with a focus on guest satisfaction and efficient service. Skilled in conflict resolution and POS systems, ensuring seamless operations and positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Rabano
Santa Monica, CA
06.2024 - Current
- Oversee front-of-house operations to ensure smooth service and high customer satisfaction
- Train and mentor team members, fostering a positive and efficient work environment
- Handle financial transactions, including cash management and daily sales reports
- Address guest concerns and resolve service issues to maintain a strong reputation
Co-President, UCLA Improv Team
University of California, Los Angeles
Los Angeles, California
09.2024 - 06.2025
- Led and managed a collegiate improvisation team, overseeing event planning, team coordination, and creative development.
- Organized and hosted performances, workshops, and campus events, increasing audience engagement and visibility.
- Facilitated team rehearsals, providing constructive feedback to enhance performance quality and cohesion.
- Managed logistics, scheduling, and outreach efforts to expand the team’s presence within the university and broader community.
Undergraduate Reader & Grader
UCLA Communication Department
Los Angeles, CA
01.2025 - 03.2025
- Assist in evaluating assignments and exams for undergraduate communication courses
- Provide detailed feedback to help students improve their analytical and writing skills
- Collaborate with faculty to uphold academic standards and ensure grading consistency
Server
Ritrovo
Playa Vista, CA
07.2023 - 10.2023
- Delivered attentive service to guests, enhancing their dining experience
- Managed orders efficiently through a POS system and ensured accurate billing
- Developed rapport with regular customers, contributing to a welcoming atmosphere
- Assisted in restaurant opening and closing duties for seamless daily operations
Server
Hip Vegan
Ojai, CA
07.2020 - 09.2022
- Provided excellent service by recommending menu items and ensuring guest satisfaction
- Resolved customer concerns professionally to enhance overall dining experiences
- Trained new employees in restaurant procedures and customer engagement techniques
- Maintained strict food safety and handling protocols to ensure compliance
Education
Bachelor of Arts - Communication
University of California, Los Angeles (UCLA)
Los Angeles, CA06.2025
Skills
- Event Planning and Coordination
- Hospitality and Guest Engagement
- Leadership and Team Development
- Exceptional customer service
- Cash Handling and POS Systems
- Menu knowledge and upselling
- Safe Food Handling and Compliance
- Conflict Resolution and Problem-Solving
- Academic Grading and Evaluation
Certification
Food Handler’s License, 06/08/24, 06/08/27
Timeline
Undergraduate Reader & Grader
UCLA Communication Department
01.2025 - 03.2025
Co-President, UCLA Improv Team
University of California, Los Angeles
09.2024 - 06.2025
Shift Lead
Rabano
06.2024 - Current
Server
Ritrovo
07.2023 - 10.2023
Server
Hip Vegan
07.2020 - 09.2022
Bachelor of Arts - Communication
University of California, Los Angeles (UCLA)
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