Summary
Overview
Work History
Skills
Timeline
Generic

Debi Elder

Glendale

Summary

Community relations professional prepared to enhance community engagement and foster positive relationships. Proven track record of developing successful community outreach programs and partnerships. Known for strong collaboration skills and achieving impactful results, adapting to evolving community needs. Skilled in strategic communications and relationship-building.

Overview

28
28
years of professional experience

Work History

Community Liaison

Aurora Behavioral Health System
11.2019 - Current
  • Build relationships with professionals and community members to increase referrals
  • Educate professionals and community members about Aurora services
  • Customer Relations Management Software
  • Host monthly CEU webinars
  • Referral and Admission Detail Reports
  • Therapeutic Options Trainer
  • Rise Up Glendale Coalition Board Member
  • Suicide Awareness and Prevention presenter
  • Adverse Childhood Experiences (ACEs) certified trainer
  • SafeTALK trainer
  • More Than Sad trainer
  • Crisis Interventionist Regional Training Academy presenter


Community Liaison

Haven Behavioral Hospital of Phoenix
10.2012 - 10.2019
  • Relationships with SMI Clinic Case Managers, Recovery Clinics and Sober Living
  • Responsible for referral relationships in the West Valley, Wickenburg, Prescott Valley, Prescott, Camp Verde, Cottonwood, Sedona, Flagstaff and Winslow
  • Presentations on topics such as Dementia, Dementia and Behavioral Disturbances, Inpatient Psychiatric Guidelines, Substance Abuse and Addiction
  • Attend a multitude of networking events and meetings
  • Familiar with MHPOA requirements and Admission Criteria for Inpatient Gero-psych hospital
  • Volunteer at the West Valley Walk to End Alzheimer’s
  • Prior Board member for Human Service Professionals, West Valley

Sales Associate

Thunderbird Retirement Resort
01.2010 - 01.2012
  • Outreach liaison
  • Inside sales and marketing
  • Plan and carry out marketing events
  • Tour referral agents, professionals, prospects and families in community
  • Secure community fee and deposit
  • Responsible for road map of calls, tours and sales
  • Proficient in CRM

Resident Services Director

Thunderbird Retirement Resort
01.2008 - 01.2010
  • Facilitate resident care
  • Liaison between residents, family and emergency care personnel
  • Liaison between residents and on-site home health company
  • Visit residents in hospital and skilled nursing facilities
  • Manage assisted living records
  • Sales back-up

Associate Director of Community Relations

Sunrise Senior Living
01.2007 - 01.2008
  • Move-In Coordinator
  • Demonstrate strong communication and relationship building skills with physicians, hospitals, skilled nursing facilities, case managers, families and home health providers
  • Assist in development of and implemented educational events for residents, families and outside community
  • Assist in development of a strong marketing plan
  • Tour potential residents and family members in the community
  • Complete all move in paperwork according to Arizona State requirements and Sunrise Senior Living policy
  • Move-In Coordinator mentor for Desert South West Region for all pre-open Communities
  • Director of Community Relations with inside community sales for Sun City community
  • Assist the Director of Community Relations with lead generating events and professional referral events

Arizona Institute for Communication and Cognitive Disorders
01.1997 - 01.2004
  • Office and personnel management
  • Develop new business contracts and marketing
  • Bookkeeping, payroll, quarterly tax forms
  • Negotiate and maintain RFP and charter school contracts
  • Medical transcription
  • Insurance verification, referrals and authorizations
  • Design company logo

Skills

  • Creative thinker
  • Excellence in customer relations
  • Detail oriented
  • A natural leader
  • Team building
  • Professional
  • Problem solving
  • Conflict Resolution
  • Communication
  • Proven record of spearheading projects
  • Time management
  • Organization
  • Strategic planning

Timeline

Community Liaison

Aurora Behavioral Health System
11.2019 - Current

Community Liaison

Haven Behavioral Hospital of Phoenix
10.2012 - 10.2019

Sales Associate

Thunderbird Retirement Resort
01.2010 - 01.2012

Resident Services Director

Thunderbird Retirement Resort
01.2008 - 01.2010

Associate Director of Community Relations

Sunrise Senior Living
01.2007 - 01.2008

Arizona Institute for Communication and Cognitive Disorders
01.1997 - 01.2004

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Debi Elder