Emily Ellis
Dallas
Summary
Dynamic Regional Manager with a proven track record at Mint Dentistry, excelling in operations and strategic planning. Spearheaded staff training initiatives, enhancing team performance and customer satisfaction. Cultivated a culture of continuous improvement, driving growth across 20 locations while fostering open communication and collaboration among teams.
Overview
9
9
years of professional experience
Work History
Regional Manager/Executive Assistant to COO
Mint Dentistry
01.2020 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication to direct reports.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 20 locations across 7 states.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
District Manager
Mint Dentistry
01.2018 - 01.2020
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful clinic openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
Office Manager
Mint Dentistry
07.2016 - 01.2018
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
Education
Bachelor of Arts - Advertising And Public Relations
University of Arkansas
Fayetteville, AR05-2016
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Goals and performance
- Project management
Timeline
Regional Manager/Executive Assistant to COO
Mint Dentistry
01.2020 - Current
District Manager
Mint Dentistry
01.2018 - 01.2020
Office Manager
Mint Dentistry
07.2016 - 01.2018
Bachelor of Arts - Advertising And Public Relations
University of Arkansas
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