Emily Ely
Eden,NC
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
13
13
years of professional experience
Work History
ASSISTANT SUPERVISOR- 911 TELECOMMUNICATOR
Rockingham County Emergency Services
Wentworth, NC
06.2018 - 10.2021
- Notified supervisors of unusual problems and problem trends.
- Operates two-way radio or telephone to receive and transmit messages for County Sheriff's Department and Jail, municipal police departments, volunteer and municipal fire departments, Highway Patrol, Department of Transportation, rescue squads, ambulance service, air ambulance service, public utilities, magistrate's office, animal control, wildlife services, various human services agencies, Department of Social Services, etc.
- Receives complaints and requests for service by telephone or radio and in person.
- Question callers to determine their locations, and nature of their problems to determine type of response needed.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within city.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
EMT
EMERGENCY MEDICAL TECHNICIANEMERGENCY MEDICAL, TECHNICIANEMERGENCY, Guilford County Emergency Medical Services
Greensboro, NC
10.2016 - 06.2018
- Administer first aid treatment or life support care to sick or injured persons in prehospital settings.
- Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance ride.
- Observe, record, and report to physician patient's condition or injury, treatment provided, and reactions to drugs or treatment.
- Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device.
- Assess nature and extent of illness or injury to establish and prioritize medical procedures.
- Operate equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments.
NURSE TECH
HOSPITAL, Morehead Memorial Hospital Nursing Center
Eden, NC
08.2008 - 10.2016
- 3 AT MOREHEAD AND MOSES CONE, Identified and recorded signs and symptoms of physical and mental conditions.
- Took vital signs including, pulse and blood pressure.
- Bathed, feed, dressed and cared for physical and psychosocial needs of interned patients.
- Anticipated customer's desires and took proactive steps to meet those needs.
Education
ROCKINGHAM
COMMUNITY COLLEGE
Skills
Multitasking AbilitiesCritical Thinking SkillsService CallsCall Center ExperienceProblem SolvingListening ActivelyCertificationsEmergency TelecommunicatorEmergency Medical DispatchingEmergency Police DispatchingEmergency Fire DispatchingEmergency Medical Technician
Priority management
Employee motivation and discipline
Timeline
ASSISTANT SUPERVISOR- 911 TELECOMMUNICATOR
Rockingham County Emergency Services
06.2018 - 10.2021
EMT
EMERGENCY MEDICAL TECHNICIANEMERGENCY MEDICAL, TECHNICIANEMERGENCY, Guilford County Emergency Medical Services
10.2016 - 06.2018
NURSE TECH
HOSPITAL, Morehead Memorial Hospital Nursing Center
08.2008 - 10.2016
ROCKINGHAM
COMMUNITY COLLEGE