Emily E. McDonough
New York,NY
Summary
Results-driven Client Manager known for high productivity and efficient task completion. Possess specialized skills in client relationship management, strategic planning, and problem-solving. Excel in communication, teamwork, and adaptability, ensuring exceptional service delivery in fast-paced environments.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Client Manager
CGI Digital
Rochester, USA
07.2024 - Current
- Manage a portfolio of 90+ client accounts representing more than $1.5M in annual recurring revenue, overseeing account strategy and initiatives that support client growth and retention.
- Build and maintain long-term client relationships through strategic guidance, performance reporting, client education, and leading client meetings to discuss results, priorities, budgets, and upcoming initiatives.
- Develop and execute customized digital marketing strategies across SEO, Google Business Profile, paid advertising, website optimization, local listings, and social media to drive client visibility, engagement, and growth.
- Lead cross-functional projects by managing timelines, coordinating internal resources, and ensuring marketing initiatives are delivered on time and aligned with client goals.
- Exceed sales and growth targets by identifying opportunities within existing accounts and recommending additional products and services to support client needs and expand revenue.
Business Development Specialist
CGI Digital
Rochester, USA
11.2022 - 07.2024
- Generated new business development by identifying and engaging prospective businesses, generating interest in products, and securing appointments for sales opportunities.
- Deliver persuasive outreach via phone and email, clearly communicating product value and establishing initial client relationships.
- Managed lead pipeline, ensuring consistent follow-up, organized tracking, and timely progression of prospects through sales process.
- Navigated conversations with prospects, addressing questions and objections while tailoring solutions to their unique needs.
Education
Bachelor of Science - Management, Supply Chain and Information Science Technology
THE PENNSYLVANIA STATE UNIVERSITY, SMEAL COLLEGE OF BUSINESS
University Park, PA 08.2018 - 05.2022
Skills
- Account management
- Client relationship management
- Digital marketing strategy
- Lead identification and generation
- Google Ads (Search, Display, Social)
- Google Analytics
- SEMrush
- Meta Business Suite
- Salesforce
- Looker Studio
- Birdeye
- Data analysis
Certification
- Keyword Research Essentials with SEMrush, SEMrush, 12/01/25
- Getting Started with SEMrush, SEMrush, 12/01/25
Timeline
Client Manager
CGI Digital
07.2024 - Current
Business Development Specialist
CGI Digital
11.2022 - 07.2024
Bachelor of Science - Management, Supply Chain and Information Science Technology
THE PENNSYLVANIA STATE UNIVERSITY, SMEAL COLLEGE OF BUSINESS
08.2018 - 05.2022