Emily English
Conroe,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Sonics Drive In
Willis, TX
03.2025 - Current
- Supervised daily operations to ensure efficient workflow and timely service delivery.
- Trained and mentored new team members on customer service standards and operational procedures.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Manged daily cash transactions exceeding $1,000 per shift
Carhop Server
Sonics Drive In
Willis, TX
07.2024 - Current
- Delivered prompt food service to customers in car-side format, enhancing overall dining experience.
- Maintained accurate order processing and payment transactions using point-of-sale system.
- Ensured cleanliness and organization of service area to meet health and safety standards.
- Trained new team members on operational procedures and customer service best practices.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Server
Olive Garden
Conroe, TX
02.2023 - 06.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multi-table sections efficiently, prioritizing guest needs and maintaining service quality.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Trained to treat customers like family
Sales Associate
Bath & Body Works
Conroe, TX
04.2022 - 08.2022
- Provided exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Balanced Till at beginning and end of day
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
- Demonstrated product knowledge by educating customers on benefits and usage, driving sales conversions.
Server
242 Pub & Grill
Willis, TX
02.2020 - 06.2022
- Trained new servers on menu items, service standards, and operational procedures.
- Handled cash transactions accurately, processing payments while maintaining register integrity.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty to the restaurant.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Lifeguard
Rinaldi Recreation Services
Conroe, TX
05.2018 - 05.2020
- Monitored pool area to ensure safety and compliance with regulations.
- Conducted regular inspections of facilities and equipment for safety hazards.
- Trained new lifeguards on safety protocols and emergency response procedures.
- Supervised lifeguard staff to ensure adherence to safety protocols and operational standards.
Carhop Server
Sonic
Conroe, TX
11.2018 - 08.2019
- Resolved customer inquiries and concerns swiftly, fostering positive relationships and repeat business.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
Cashier
JCPenney
Conroe, TX
10.2017 - 02.2018
- Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
- Maintained knowledge of current promotions and sales to provide informed recommendations.
- Assisted customers with inquiries, resolving issues to enhance overall shopping experience.
Host
Cracker Barrell Old Country Store
Conroe, TX
03.2016 - 09.2017
- Greeted and seated guests, ensuring a positive first impression.
- Managed reservation system, optimizing seating efficiency during peak hours.
- Trained new hosts on customer service standards and operational procedures.
Education
Associate of Science -
Lonestar College
The Woodlands, TX05-2026
High School Diploma -
Conroe High School
Conroe, TX05-2019
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Energetic and enthusiastic
- Problem-solving
- Multitasking
- Excellent communication
Certification
Certified Food Manger
Languages
Sign Language
Professional Working
Timeline
Shift Manager
Sonics Drive In
03.2025 - Current
Carhop Server
Sonics Drive In
07.2024 - Current
Server
Olive Garden
02.2023 - 06.2023
Sales Associate
Bath & Body Works
04.2022 - 08.2022
Server
242 Pub & Grill
02.2020 - 06.2022
Carhop Server
Sonic
11.2018 - 08.2019
Lifeguard
Rinaldi Recreation Services
05.2018 - 05.2020
Cashier
JCPenney
10.2017 - 02.2018
Host
Cracker Barrell Old Country Store
03.2016 - 09.2017
Associate of Science -
Lonestar College
High School Diploma -
Conroe High School