Emily Esch
Omaha,NE
Summary
Dynamic Account Director with a proven track record at LinkedIn, achieving 119% of annual quota. Expert in business growth and relationship management, leveraging data-driven insights to enhance client ROI. Skilled in training and development, fostering strong partnerships to drive long-term success and satisfaction.
Overview
10
10
years of professional experience
Work History
Account Director
LinkedIn
Omaha, NE
11.2023 - Current
- Achieved 119% of annual quota and 134% of quota in FY25
- Partner with a portfolio of 400 small-to-medium business staffing clients to drive adoption and demonstrate ROI of LinkedIn Talent Solutions, including Recruiter and Jobs products
- Own and manage approximately 100 contract renewals per fiscal half, including pilot-to-contract conversions, ensuring high retention and long-term account growth
- Deliver data-driven value storytelling to expand customer investment, building trusted advisor relationships and identifying upsell opportunities
- Lead customer onboarding, product training, and quarterly business reviews, leveraging performance analytics and industry insights to align hiring strategies with Search & Staffing market trends
National Account Manager
Mutual Of Omaha
Omaha, NE
09.2018 - 10.2023
- Single point of contact for plan administrators offering ancillary benefits to greater than 1,000 employees.
- Actively managed over $60 million in policyholder annual premium.
- Educate and guided human resource professionals through company's processes and share best practices.
- Led on-boarding meetings and web demonstrations to share features, answer questions and overcome concerns.
- Provided additional support to key broker partners in research and resolving escalated, complex service issues to positively impact customer satisfaction and business direction.
Senior Customer Service Representative
Mutual Of Omaha
Omaha, NE
02.2017 - 08.2018
- Learned and maintained comprehensive understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resource and support to policyholders, brokers, and field sales office partners.
- Primary liaison between clients and internal business partners.
- Creatively resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Staffing Consultant
Express Employment Professionals
Omaha, NE
11.2015 - 01.2017
- Consulted with, and provided solutions for clients on current and future staffing needs.
- Managed accounts to ensure client success and long-term satisfaction.
- Contributed to achievement award as top staffing office nationwide.
- Selected, recruited and interviewed applicants.
Education
Bachelor of Science - Exercise Science
Creighton University
Omaha, NE05-2015
Skills
- Business growth and retention
- Relationship building and management
- Sales targeting and operations
- Verbal communication
- Problem-solving
- Administrative and technical support
- Training and development
- Team collaboration
Timeline
Account Director
LinkedIn
11.2023 - Current
National Account Manager
Mutual Of Omaha
09.2018 - 10.2023
Senior Customer Service Representative
Mutual Of Omaha
02.2017 - 08.2018
Staffing Consultant
Express Employment Professionals
11.2015 - 01.2017
Bachelor of Science - Exercise Science
Creighton University