Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Emily Escobar

Crosby,TX

Summary

Experienced professional with a proven track record of enhancing customer satisfaction, fostering loyalty, and elevating service quality. Proficient in Salesforce.

Overview

3
3
years of professional experience

Work History

Customer Excellence Coordinator

Marshalls & HomeGoods
Humble, TX
07.2023 - Current
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.

Store Manager of Operations

Bay Poke
Baytown, TX
11.2021 - 05.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Certificate - Certificate of Food Handling And Management

360 Training
Online
01-2021

High School Diploma -

Robert Vela
Edinburg, TX
06-2018

Associate of Science - Natural Sciences

San Jacinto College District
Pasadena, TX

Skills

  • Team Oversight
  • Information Collection
  • Consulting
  • Administrative Leadership
  • Financial Management
  • Database Management
  • Business Development
  • Process Improvement
  • Scheduling and calendar management
  • Operations Management
  • Customer Service
  • Schedule Management
  • Work Planning and Prioritization

Affiliations

  • Pickle Ball
  • Crochet
  • Reading
  • Painting
  • Outdoor Activities

References

References available upon request.

Timeline

Customer Excellence Coordinator

Marshalls & HomeGoods
07.2023 - Current

Store Manager of Operations

Bay Poke
11.2021 - 05.2023

Certificate - Certificate of Food Handling And Management

360 Training

High School Diploma -

Robert Vela

Associate of Science - Natural Sciences

San Jacinto College District

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