Emily Espinoza
Meridian,ID
Summary
Dedicated Assistant Retreat Director with excellent experience in the health and wellness industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Assistant Retreat Director
Massage Heights Rancho Penasquitos
07.2023 - Current
- Help manage 40+ employees (massage therapists, estheticians, and lifestyle consultants)
- Create and manage schedules
- Process payroll
- Create/update policies that align with California state laws
- Assist my Retreat Director with whatever she needs
- Guest/member communication: answering emails and guest issues.
Lifestyle Consultant
Massage Heights Rancho Penasquitos
09.2020 - 07.2023
- Answer phones, schedule appointments, appointment confirmations/cancellations
- Check in/check out guests for their services, take payment, answer questions about their account, build rapport, etc
- Sign up new guests for monthly memberships, upsell gift cards/product.
Sales Associate
TJ Maxx
05.2016 - 06.2020
- Customer Service, helping customers with whatever they need
- Worked the register and signed up customers for credit cards
- Stocked the shelves with new items and created displays to bring attention to certain departments.
Education
Bachelor of Science - Health Science
Purdue University Global
05.2021
Skills
- Organized
- Detail-Oriented
- Analytical thinking
- Communication
- Client Retention
- Team motivation
Timeline
Assistant Retreat Director
Massage Heights Rancho Penasquitos
07.2023 - Current
Lifestyle Consultant
Massage Heights Rancho Penasquitos
09.2020 - 07.2023
Sales Associate
TJ Maxx
05.2016 - 06.2020
Bachelor of Science - Health Science
Purdue University Global
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