Emily Fallon
Middletown,OH
Summary
Detail-oriented HR professional with experience supporting HR operations, systems, and data management in a fast-paced environment. Skilled in HRIS (ADP Workforce Now), reporting, and maintaining accurate employee records, with a strong focus on process improvement and compliance. Proven ability to streamline workflows, support onboarding and benefits processes, and ensure data accuracy across HR systems.
Overview
6
6
years of professional experience
Work History
Human Resources Coordinator
Klosterman Baking Company
05.2023 - Current
- Served as primary HR contact for a 135-employee, multi-shift workforce, supporting employee relations, compliance, and HR operations in a unionized environment with four collective bargaining agreements
- Supported employee relations processes, including coordinating and participating in grievance meetings to resolve workplace concerns
- Supported collective bargaining efforts, including documentation, proposal tracking, and contract implementation
- Interpreted company policies and agreements to guide discipline, attendance, and pay practices
- Administered payroll and timekeeping through ADP Workforce Now, ensuring accuracy and compliance
- Supported benefits administration, including assisting with open enrollment and employee communications
- Ensured compliance with federal and state labor laws, company policies, and internal procedures
- Partnered with leadership to implement HR policies, training programs, and process improvements
- Reduced monthly grievance volume from 50 to approximately 20 through improved communication, consistency, and proactive issue resolution
- Conducted internal investigations, addressing employee concerns with fairness, professionalism, and confidentiality
- Maintained accurate and organized HR records and documentation for compliance and reporting purposes
- Coordinated and facilitated new hire onboarding and orientation, improving employee experience and retention
- Conducted exit interviews and analyzed feedback to support retention and workplace improvements
Assistant Manager
Servatii Pastry Shop
03.2020 - 05.2023
- Generate repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service.
- Mentor team members to enhance professional development and accountability in workplace.
- Complete regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Bachelors Of Applied Administration - Technical And Applied Studies
University of Cincinnati
Cincinnati, OH04.2023
Associates Of Applied Business - Baking And Pastry Arts
Cincinnati State Technical And Community College
Cincinnati, OH06.2021
Skills
- HR Operations & Process Improvement
- Compliance & Policy Administration
- Labor Relations & Contract Interpretation
- Benefits Administration (Open Enrollment)
- ADP Workforce Now (HRIS & Timekeeping)
- Payroll Coordination & Timekeeping
- Onboarding & Employee Experience
- Documentation & Recordkeeping
Accomplishments
Selected to participate in a Xavier University Leadership Development Program, focused on professional growth, communication, and leadership skills
Timeline
Human Resources Coordinator
Klosterman Baking Company
05.2023 - Current
Assistant Manager
Servatii Pastry Shop
03.2020 - 05.2023
Bachelors Of Applied Administration - Technical And Applied Studies
University of Cincinnati
Associates Of Applied Business - Baking And Pastry Arts
Cincinnati State Technical And Community College