Emily Ferguson
Coeur d'Alene,ID
Summary
Dedicated professional with a proven track record at Coeur d’Alene Resort, excelling in tableside service and dining area maintenance, alongside comprehensive experience in animal care, including administering medications and ensuring animal well-being. Skilled in fostering client education and delivering exceptional service, consistently achieving high customer satisfaction. Demonstrates strong organizational abilities and a compassionate approach to all tasks.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Server Assistant
Coeur d’Alene resort
Coeur D Alene , ID
10.2023 - Current
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Resolved customer complaints swiftly and professionally when needed.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Followed health code standards while handling food and beverage items.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Ensured that all utensils were sanitized properly before use.
- Responded promptly to requests from servers or other staff members.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Assisted in training new server assistants on job responsibilities and procedures.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Delivered exceptional customer service through friendly interactions with guests.
- Carried food orders to specific restaurant tables and served guests.
- Set up tables and chairs for parties and large groups.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Cleared dishes after courses for prompt table maintenance.
- Provided exceptional service to high volume of daily customers.
Kennel Technician
K9 country club
Spokane Valley, Washington
08.2024 - 09.2024
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
- Maintained records of animal feedings, treatments and other updates.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Responded to emergency situations in a timely manner while following safety protocols.
- Exercised dogs regularly according to individual needs.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Prepared food to meet needs of animals under care with appropriate meals.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned living areas to provide healthy environment for boarded animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
Animal Caretaker
Self Employed
Shingle Springs, California
01.2018 - 05.2022
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Records observations of animal behavior, health, diet and other information as required.
- Assists with laboratory procedures such as blood draws, injections and sample collection.
- Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
- Assists in restraining animals for examination or treatment when necessary.
- Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
- Attends veterinary appointments with assigned animals when needed.
- Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
- Adheres strictly to established policies and procedures related to animal caretaking duties.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assessed animals for injury and illness.
- Administered medications to animals.
- Bathed and groomed pets using gentle techniques.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Screened individuals interested in adopting pets.
Education
Beauty
Paul Mitchell The School
Coeur D'Alene, ID09-2023
High School Diploma -
Homeschooled
Shingle Springs, CA04-2022
Skills
- Tableside Service
- Beverage Preparation
- Food station setup
- Dining area maintenance
- Animal restraint
- Animal care
- Client education
- Animal well being
- Animal shots
- Properly cleaning
- Kennel cleaning
- Taking temperatures
Timeline
Kennel Technician
K9 country club
08.2024 - 09.2024
Server Assistant
Coeur d’Alene resort
10.2023 - Current
Animal Caretaker
Self Employed
01.2018 - 05.2022
Beauty
Paul Mitchell The School
High School Diploma -
Homeschooled