Emily Figueroa

HEB Grocery Store

Houston, TX

11.2018 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Worked productively with customers to meet order requirements and service expectations.
Decorated baked goods and designed visually appealing displays of finished products.
Maintained clean, organized kitchen to maximize efficiency and food safety.
Blocked and faced products on displays and shelves in accordance with company policy.
Greeted customers, helped locate merchandise and suggested suitable options.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-to-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.