Emily Ford-Peterson
Summary
Accomplished leader with a proven track record at Walmart Neighborhood Market, adept in employee performance management and enhancing operational efficiency. Excelled in fostering team unity, driving a culture of success, and significantly improving customer satisfaction. Skilled in records management and mentoring, consistently exceeding company objectives through strategic planning and exceptional service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Supervisor
Walmart Neighborhood Market
Corvallis, OR
03.2020 - Current
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Digital Personal Shopper
Walmart Neighborhood Market
Corvallis, OR
03.2022 - 03.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Assisted customers in selecting products to enhance shopping experience.
- Handled customer inquiries effectively, ensuring prompt and accurate responses.
- Delivered exceptional service to build customer loyalty.
- Developed strong relationships with regular clients to understand their preferences.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Deli Associate
Walmart Neighborhood Market
Corvallis, OR
09.2021 - 03.2022
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
Education
BBA - Human Resources Management
Bellevue University
Bellevue, NE08-2024
Skills
- Records management
- Training and mentoring
- Sales support
- Employee performance management
- Task delegation
- Employee relations
- Team building
- Staff motivation and discipline
- Customer service
- Process monitoring and improvement
Certification
- Certified Food Safety HACCP Manager (CFSHM) - American National Standards Institute (ANSI).
- Food Handler Certification - State or Local Health Departments.
- People and Business Leadership Essentials Certificate Bellevue University, NE 2022 August
Timeline
Digital Personal Shopper
Walmart Neighborhood Market
03.2022 - 03.2024
Deli Associate
Walmart Neighborhood Market
09.2021 - 03.2022
Assistant Supervisor
Walmart Neighborhood Market
03.2020 - Current
BBA - Human Resources Management
Bellevue University