Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Fosnock

Charlotte,NC

Summary

Healthcare Account Manager with 6+ years of experience managing strategic relationships with IDNs, acute care hospitals, distributors, and GPO partners throughout the Southeast. Proven success driving territory growth, expanding contract utilization, and serving as a trusted advisor to supply chain, clinical, infection prevention, and executive stakeholders. Experienced in consultative account management, customer implementation, project coordination, executive presentations, and identifying operational improvements that deliver measurable value to healthcare organizations.

Overview

13
13
years of professional experience

Work History

Account Manager

MarketLab
Charlotte, NC
09.2025 - Current
  • Manage sales of durable and consumable equipment in the laboratory, imaging, and emergency departments in acute care hospitals throughout North Carolina, Virginia, and South Carolina.
  • Develop and build rapport with key clinical points of contact to enhance end user satisfaction and assist with territory business growth
  • Provide quotes for upcoming expansion projects and department updates
  • Visit end users in the field throughout territory 4 days per week
  • Attend staff appreciation weeks including Rad Tech Week, Lab Week, Phlebotomy Appreciation Week, and MRI Safety Week and demonstrate useful products and meet end users
  • Partner with distribution reps to drive business growth and vendor and SKU rationalization
  • Notify supply chain of GPO partnerships and contracts through Advantus Health Partners and Premier breakthrough agreements
  • Introduce new and exclusive products to clinical team members to optimize workflow in the lab, ED, and imaging departments
  • Utilize NetSuite to record client meeting notes, contacts, and track sales and shipments
  • Improved territory performance 17% from 86% to 103% from Q3 2025 to Q4 2025 to finish above quota for the year

Territory Sales Manager

Avadim Health
Charlotte, NC
01.2023 - 04.2025
  • Responsible for managing territory encompassing DE, DC, MD, WV, VA, NC, SC, and E.TN worth over $1.5M
    annually
    • Cultivated sales with a disruptive product at IDNs through communication with nurse managers, infection prevention
    teams, and pediatric leadership
    • Identify new sales opportunities with market knowledge of competitive products
    • Create email campaigns geared toward healthcare and hospital trends in the news
    • Built rapport and strong relationships with supply chain and clinical staff to ensure long-term use of products
    • Worked with corporate accounts to advocate for customers in the creation of contracts
    • Supported product evaluations with in-person education and collaborated with clinical teams to create feedback
    surveys and reviews
    • Provided primary clinical training for new product implementation and usage expansion at the unit and leadership
    levels
    • Partnered with hospital clinical educators for hospital-wide events (skills fairs, unit specific initiatives, CAUTI/CLABSI
    committee meetings, etc
    • Presented at nursing governance and value analysis meetings with infection prevention to increase product
    awareness knowledge at the C-level
    • Attended regional and national professional conferences (APIC, Magnet) to promote Theraworx Protect products
    • Developed rapport with distribution and GPO representatives to notify of contract additions/extensions and updates to
    help support customers
    • Maintained contacts, leads, meetings, and deals clearly in Hubspot
    • Exceeded or met territory sales expectations in 2023; finishing 105% to plan. Finished at plan in 2024 and had $29,000 in new business
    growth for Q1 of 2025

Healthcare Territory Sales Manager

SC Johnson Professional
Charlotte, NC
01.2021 - 11.2022

• Cultivate sales of soap, sanitizer, CHG, surface disinfectants, UV-C lights, and patient and staff safety technology
(hand hygiene monitoring, contact tracing, asset tracking, and nursing insights) into strategic healthcare partnerships.
• Responsible for managing an estimated $3.5M annually of existing business and prospecting competitive healthcare
customers withing the Southeastern US, including NC, SC, GA, FL, and Southern VA
• Exceeded territory expectations in fiscal year 2021 by performing 104%
• Won $100,000 worth of annual competitive business to start off fiscal year 2023 (start 7/1/2022)
• Developed strong rapport within each IDN and maintain strong lines of communication with clinical, administrative,
EVS, and supply chain contacts
• Excellent working relationships with Duke Health, FirstHealth of the Carolinas, Prisma, Wellstar, Northeast Georgia,
and Southeast Georgia, among others
• Converted existing users into higher margin products to improve bottom line and increase DPM
• Prepare sales contracts and RFPs ensuring adherence to law-established rules and guidelines
• Coached entry level team members into valuable assets through training and mentoring
• Partnered with health systems to support hospital improvement campaigns and provide education and marketing
materials as needed
• Proactively identified high risk and high profile accounts and competitive landscape to develop action plans
• Initiated quarterly business and monthly inventory reviews with distributors and end users to ensure that demand
planning for products and accessories were accurate and able to support the business
• Utilized Salesforce to record contacts, meetings, and deals

Regional Sales Associate

SC Johnson Professional
Charlotte, NC
09.2019 - 01.2021

• Collaborate with territory sales managers to develop business plans for targeted growth initiatives
• Complete administrative tasks including sample orders, order tracking, presentation and spreadsheet creation
• Managed existing business in health systems buying $50,000 or less annually
• Utilize GPO contracts to initiate conversations with competitive health systems for specific hygiene products
• Worked with corporate accounts to assist in recording pricing for GPO contracts
• Researched competitive health system points of contacts to provide warm introductions for territory sales managers
• Cold-called 80-100 contacts weekly and maintain regular follow up

WIC Nutritionist

Mecklenburg County Health Department
Charlotte, NC
08.2014 - 03.2019

• Collaborated with community initiatives to increase WIC Program participation through fairs and events
• Provided nutritional counseling to 25 participants daily to help improve health status through SMART goal setting
• Spearheaded effort to increase program participation by using radio ads and social media
• Referred program participants to additional community and healthcare agencies as needed
• Collected accurate anthropometric data from participants to using for graphing

WIC Nutrition Education Specialist

South Carolina Department of Health and Human Services
Florence, SC
08.2013 - 08.2014

• Collaborated with community initiatives to increase WIC Program participation through fairs and events
• Provided nutritional counseling to 25 participants daily to help improve health status through SMART goals
• Referred program participants to additional community and healthcare agencies as needed
• Collected accurate anthropometric data from participants to using for graphing
• Conducted facilitated discussions on various nutrition topics for program participants

Education

Bachelor of Science - Health Sciences

Keene State College
Keene, NH
05-2013

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client retention
  • Microsoft Office Suite
  • NetSuite
  • Salesforce
  • HubSpot
  • Competitive market analysis
  • Consultative selling
  • GPO Contracts

Timeline

Account Manager

MarketLab
09.2025 - Current

Territory Sales Manager

Avadim Health
01.2023 - 04.2025

Healthcare Territory Sales Manager

SC Johnson Professional
01.2021 - 11.2022

Regional Sales Associate

SC Johnson Professional
09.2019 - 01.2021

WIC Nutritionist

Mecklenburg County Health Department
08.2014 - 03.2019

WIC Nutrition Education Specialist

South Carolina Department of Health and Human Services
08.2013 - 08.2014

Bachelor of Science - Health Sciences

Keene State College