
Healthcare Account Manager with 6+ years of experience managing strategic relationships with IDNs, acute care hospitals, distributors, and GPO partners throughout the Southeast. Proven success driving territory growth, expanding contract utilization, and serving as a trusted advisor to supply chain, clinical, infection prevention, and executive stakeholders. Experienced in consultative account management, customer implementation, project coordination, executive presentations, and identifying operational improvements that deliver measurable value to healthcare organizations.
• Cultivate sales of soap, sanitizer, CHG, surface disinfectants, UV-C lights, and patient and staff safety technology
(hand hygiene monitoring, contact tracing, asset tracking, and nursing insights) into strategic healthcare partnerships.
• Responsible for managing an estimated $3.5M annually of existing business and prospecting competitive healthcare
customers withing the Southeastern US, including NC, SC, GA, FL, and Southern VA
• Exceeded territory expectations in fiscal year 2021 by performing 104%
• Won $100,000 worth of annual competitive business to start off fiscal year 2023 (start 7/1/2022)
• Developed strong rapport within each IDN and maintain strong lines of communication with clinical, administrative,
EVS, and supply chain contacts
• Excellent working relationships with Duke Health, FirstHealth of the Carolinas, Prisma, Wellstar, Northeast Georgia,
and Southeast Georgia, among others
• Converted existing users into higher margin products to improve bottom line and increase DPM
• Prepare sales contracts and RFPs ensuring adherence to law-established rules and guidelines
• Coached entry level team members into valuable assets through training and mentoring
• Partnered with health systems to support hospital improvement campaigns and provide education and marketing
materials as needed
• Proactively identified high risk and high profile accounts and competitive landscape to develop action plans
• Initiated quarterly business and monthly inventory reviews with distributors and end users to ensure that demand
planning for products and accessories were accurate and able to support the business
• Utilized Salesforce to record contacts, meetings, and deals
• Collaborate with territory sales managers to develop business plans for targeted growth initiatives
• Complete administrative tasks including sample orders, order tracking, presentation and spreadsheet creation
• Managed existing business in health systems buying $50,000 or less annually
• Utilize GPO contracts to initiate conversations with competitive health systems for specific hygiene products
• Worked with corporate accounts to assist in recording pricing for GPO contracts
• Researched competitive health system points of contacts to provide warm introductions for territory sales managers
• Cold-called 80-100 contacts weekly and maintain regular follow up
• Collaborated with community initiatives to increase WIC Program participation through fairs and events
• Provided nutritional counseling to 25 participants daily to help improve health status through SMART goal setting
• Spearheaded effort to increase program participation by using radio ads and social media
• Referred program participants to additional community and healthcare agencies as needed
• Collected accurate anthropometric data from participants to using for graphing
• Collaborated with community initiatives to increase WIC Program participation through fairs and events
• Provided nutritional counseling to 25 participants daily to help improve health status through SMART goals
• Referred program participants to additional community and healthcare agencies as needed
• Collected accurate anthropometric data from participants to using for graphing
• Conducted facilitated discussions on various nutrition topics for program participants