Emily Frantz
Puyallup
Summary
Dynamic professional with extensive experience at CarMax, excelling in customer satisfaction and administrative tasks. Proven ability to streamline processes and enhance service delivery, fostering collaboration across departments. Skilled in document preparation and file management, ensuring accuracy and efficiency in high-pressure environments. Committed to achieving excellence and building strong relationships with clients and partners.
Overview
6
6
years of professional experience
Work History
Business Office Assoicate
CarMax
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
Buyer Assistance
CarMax
05.2019 - 08.2022
- Facilitated smooth payment transactions by efficiently processing invoices and collecting payments from winning bidders.
- Streamlined registration process for attendees, expediting check-in procedures and improving overall experience.
- Documented condition and special features to provide accurate estimations on vehicles.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Shift Leader
Maurice
11.2018 - 05.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Puyallup High School
Puyallup, WA06-2016
Skills
- Customer satisfaction
- Administrative tasks
- Teamwork and collaboration
- Document preparation
- File management
Timeline
Business Office Assoicate
CarMax
08.2022 - Current
Buyer Assistance
CarMax
05.2019 - 08.2022
Shift Leader
Maurice
11.2018 - 05.2019
High School Diploma -
Puyallup High School
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