Emily Fredette
Rockford
Summary
Dynamic and bilingual team member with a proven track record at John Ball Zoo, excelling in customer relations and efficiently mastering new tasks. Demonstrated ability to enhance team success through attention to detail and a robust work ethic. Skilled in bilingual communication and adept at fostering positive interactions in English and Spanish, ensuring customer satisfaction and safety compliance.
Overview
1
1
year of professional experience
Work History
Seasonal Guest Team Member
John Ball Zoo
06.2022 - 08.2022
Seasonal Guest Team Member
John Ball Zoo
05.2023 - 08.2023
- Conducted to team success by completing jobs quickly and accurately
- Frequently inspected equipment and performed basic repair actions to keep machinery operating at peak level
- Assisted compliance with Fire and Rescue ensuring proper safety protocols and emergency take downs
- Developed strong cooperative relationships with coworkers and managers
- Learned all required task quickly and efficiently to maximize performance
- Operated register and POS to process payments and collect cash payments for order totals
- Worked various stations to provide optimal coverage
- Provided customer service to diverse clientele translating key information and resolving issues in both English and Spanish
- lifted 60+ lbs.
Education
Bachelor of Arts -
Western Michigan University
Kalamazoo, MI07-2025
Associate of Science - Psychology
Western Michigan University
Kalamazoo, MI05-2021
Skills
- Attention to detail
- Customer relations
- Grasp new ideas and concepts quickly
- Interpersonal abilities
- Motivated self-starter
- Teamwork and collaboration
- Willingness to learn
- Bilingual (Spanish)
Accomplishments
Selected to help conduct fundraising event for elite donors at John Ball Zoo
Languages
Spanish
Native or Bilingual
Timeline
Seasonal Guest Team Member
John Ball Zoo
05.2023 - 08.2023
Seasonal Guest Team Member
John Ball Zoo
06.2022 - 08.2022
Bachelor of Arts -
Western Michigan University
Associate of Science - Psychology
Western Michigan University
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