Summary
Overview
Work History
Education
Skills
Established References
Timeline
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Emily Frerichs

Buckeye,AZ

Summary

Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

5
5
years of professional experience

Work History

Patient Service Specialist

Spooner Physical Therapy
09.2023 - Current
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.

Assistant Manager

Massage Envy
01.2023 - 08.2023
  • Supervised and participated in the front desk responsibilities
  • Completed weekly inventory counts of all of the retail products
  • Mentored all of the front-desk associates
  • Helped with maintaining the schedules for all of the employees
  • Maintained a calm and positive demeanor while addressing all customer complaints
  • Improved sales closing percentage from 1.5% to 16% in the month of July
  • Helped established individual and group goals to help increase revenue


Assistant Manager

Club Pilates
05.2022 - 01.2023
  • Organized the retail section to engage customers and promote specific merchandise
  • Provided professional and positive first impressions to existing, new and potential customers
  • Solved any challenge by listening to complaints from all of the clients, including new customers
  • Performed cold calls and follow-ups with leads to increase the membership base

Lead Sales Associate

SunglassHut
09.2020 - 09.2021
  • Trained new hires to become successful sales associates
  • Answered questions about all of the products, helped locate merchandise and promoted sales
  • Provided customer service to help retain clients as well as foster new ones
  • Developed knowledge of all of the products as well as educated guests
  • Grew sales and added on any accessories to help the business during the pandemic
  • Maintained a professional image that matched the company's values


Coach

Sportball
08.2019 - 04.2020
  • Maintained equipment and inventory to avoid any mishaps or damage
  • Introduced games and drills to cultivate a fun and positive environment for young athletes to learn new skills
  • Promoted proper stretching to avoid any injuries
  • Participated in training for all of the games and drills before going onsite


Education

Bachelor of Science - Exercise And Wellness

Arizona State University
Tempe, AZ
05.2020

Skills

  • Directing Team Members
  • Staff and Inventory Management
  • Training
  • Shift Coverage
  • Customer Service
  • Sales Strategies
  • Product and Service Knowledge

Established References

Tanner Caughey PT, DPT

Lead Physical Therapist

(623)-889-0411


Amethyst Mendez

Lead Front Desk 

(951)- 691-3340


Jimmy Woodring

Lead Massage Therapist

(480)-227-7469


Sheida Washington

Lead Pilates Instructor/ Supervisor

(928)-310-2080


Lorie Waite-Feldbauer

Sunglass Hut Manager

(480)-202-3868


Ryan Preston

Program Director / Head Coach

(480)-220-4994




Timeline

Patient Service Specialist

Spooner Physical Therapy
09.2023 - Current

Assistant Manager

Massage Envy
01.2023 - 08.2023

Assistant Manager

Club Pilates
05.2022 - 01.2023

Lead Sales Associate

SunglassHut
09.2020 - 09.2021

Coach

Sportball
08.2019 - 04.2020

Bachelor of Science - Exercise And Wellness

Arizona State University

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Emily Frerichs