Emily Gabrelcik
Romeoville,IL
Summary
I am great at dealing with guests that choose our restaurant! Anytime a customer may have a complaint I can handle it patiently and with grace. I am organized and knowledgeable. Able to keep things running smoothly even in busy scenarios. Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Overview
3
3
years of professional experience
Work History
Host
Cheddars Stratch Kitchen
Bolingbrook, IL
10.2022 - 01.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Resolved conflicts between customers when necessary.
Cashier
Fat Rickys
Romeoville, IL
05.2021 - 03.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
Some College (No Degree) - Nursing
Aurora University
Aurora, ILSkills
- Server Support
- Reservations Management
- Telephone reception
- Team Collaboration
- Menu management
- Food allergy awareness
- Seating arrangements
- Hospitality and accommodation
- Exceptional communication
- Detail Oriented
- Customer Service
Affiliations
- I was a student athlete my entire life so I have learned great time management.
Timeline
Host
Cheddars Stratch Kitchen
10.2022 - 01.2024
Cashier
Fat Rickys
05.2021 - 03.2022
Some College (No Degree) - Nursing
Aurora University
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