Emily Gaffrey
Bordentown,NJ
Summary
Dynamic and results-oriented Business Management major with a strong emphasis on optimizing business operations, particularly in restaurant management. Committed to driving exceptional profitability and efficiency while leading diverse teams and implementing strategic initiatives. Proven ability to foster positive workplace environments that enhance collaboration and productivity. Eager to leverage skills and knowledge in a fast-paced business setting to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Associate Manager in Senior Associate Manager Program
Cracker Barrel Old Country Store
07.2023 - Current
- Monitor and control food and supply costs by conducting accurate inventory counts and ensuring cost-effective practices to help meet company goals.
- Analyze and manage labor to optimize staffing levels, maximize efficiency, and maintain labor costs within our targeted percentages.
- Consistently deliver exceptional guest experience by fostering a sense of urgency, addressing all their needs promptly, while upholding high standards of customer service.
- Most importantly, cultivated a positive, team-oriented atmosphere for both guests and employees, encouraging collaboration, engagement, and consistent excellence in our services.
Brand Ambassador and Front Desk
Crowne Plaza Princeton
02.2023 - 07.2023
- Greeting and welcoming guests in a friendly and professional manner upon arrival and departure at the hotel.
- Handling inquiries and complaints, including transferring calls and coordinating with different hotel departments.
- Providing accurate information and over-the-top customer service to enhance guest experience.
- Recognized by management for maintaining a consistently clean, organized work area and providing high energy and a teambuilding attitude.
Operations Manager
Jersey Mike’s Subs
02.2018 - 02.2023
- Actively contribute to the strategic and operational development of Jersey Mike’s Subs.
- Recording and reporting weekly inventory, reconciling invoices.
- Determining actual versus theoretical costs, properly calculating and recording profit, loss and income statements.
- Organizing an adequate schedule to maintain a consistent profitable workforce.
- Maintaining biweekly payroll.
- Quality control and food safety.
- Develop sales volume and profit margin.
- Creating an employee schedule while predicting labor percentage.
- Storing, handling, banking of cash.
- Maintain cleanliness of the interior and exterior of the store.
- Ensure employees are fully trained and highly skilled.
Education
Business Management
Brookdale Community College
Lincroft, NJundefined
Spotswood High School
06-2015
Skills
- Oracle Project Management Suite
- Team leadership
- Analytical and Problem-Solving Skills
- Adaptability and Flexibility
- Financial reporting
- Relationship management skills
- Effective team building
- Digital literacy
- Proficient in Microsoft Office
- Effective organization skills
- Effective conflict resolution
- Financial planning
- Strategic development
- Strategic decision making
- Tableau analytics experience
Accomplishments
- National Honor Society Throughout High School
- Monthly Performance Bonuses
- Employee of the Month
- Promoted from Assistant Manager to Operations Partner at Jersey Mike’s Subs
- Dean’s List Throughout Semesters at Brookdale
- Senior Associate Manager Program
Timeline
Associate Manager in Senior Associate Manager Program
Cracker Barrel Old Country Store
07.2023 - Current
Brand Ambassador and Front Desk
Crowne Plaza Princeton
02.2023 - 07.2023
Operations Manager
Jersey Mike’s Subs
02.2018 - 02.2023
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Spotswood High School
Business Management
Brookdale Community College