Emily Garcia Trejo
Riverside,CA
Summary
Recent CSULB Criminology and Criminal Justice graduate with experience supporting individuals navigating legal, financial, and personal challenges through legal intake services, resource coordination, and confidential records management. Background includes conducting assessments, verifying information, and working directly with clients experiencing domestic violence, family conflict, housing instability, financial hardship, record-sealing matters, and other sensitive legal concerns. Combined with professional experience reviewing documentation and resolving complex account issues, brings strong communication, investigative thinking, and a commitment to public service. Seeking to contribute these skills as a Deputy Probation Officer while supporting rehabilitation, accountability, and community safety.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Cashback Loans
Rancho Cucamonga, CA
07.2024 - Current
- Reviewed customer applications, identification records, and supporting documentation to verify eligibility and ensure compliance with company policies.
- Conducted fact-finding interviews with customers to obtain accurate information, clarify discrepancies, and resolve account-related concerns.
- Investigated account discrepancies, payment disputes, and documentation inconsistencies through detailed review of records and customer histories.
- Maintained accurate electronic records while handling sensitive financial and personal information in accordance with confidentiality requirements.
- Evaluated customer-submitted documentation for completeness, accuracy, and adherence to company guidelines.
- Identified unusual account activity, verification concerns, and policy exceptions requiring escalation for further review.
- Applied conflict-resolution and de-escalation techniques when assisting customers experiencing financial hardship or account-related concerns.
- Managed multiple cases simultaneously while maintaining documentation accuracy, attention to detail, and timely follow-up.
Legal Intake Intern
Inland Empire Latino Lawyers Association
Riverside, CA
06.2025 - 12.2025
- Conducted intake and financial qualification assessments to determine client eligibility for legal services and community resources.
- Gathered, reviewed, and documented sensitive personal information while maintaining strict confidentiality standards.
- Identified involved parties and performed conflict-of-interest screening to ensure ethical service delivery.
- Assisted in drafting legal and court-related documents under staff supervision.
- Maintained accurate client records and case documentation involving highly sensitive matters.
- Provided referrals and resource information to clients experiencing domestic violence, housing instability, family conflict, financial hardship, and related legal concerns.
- Observed attorney-client meetings and legal consultations involving domestic violence, divorce, annulments, eviction matters, record sealing, and other civil legal issues.
- Demonstrated professionalism, discretion, and ethical judgment when handling confidential client information and emotionally sensitive situations.
Program Leader
Think Together
Riverside, CA transfer Compton, CA
09.2023 - 04.2024
- Supervised and engaged elementary students in structured educational and enrichment activities.
- Monitored student behavior, identified concerns, and implemented positive behavior-management strategies.
- Built rapport with youth from diverse backgrounds while maintaining a safe and supportive environment.
- Communicated with students, families, and staff regarding program expectations, behavioral concerns, and student progress.
- Maintained attendance records, activity documentation, and program accountability requirements.
Education
Bachelor of Science - Criminal Justice & Criminology
California State University Long Beach
1250 N Bellflower Blvd12.2025
Skills
- Intake Assessments, Information Gathering, and Fact-Finding
- Case Documentation, Record Management, and Report Writing
- Confidential Information Handling, Ethical Judgment, and Policy Compliance
- Conflict Resolution, De-escalation, and Professional Communication
- Investigative Documentation Review, Risk Identification, and Resource Coordination
- Bilingual Communication (English/Spanish) and Cultural Competency
Languages
Bilingual in English and Spanish, with the ability to communicate effectively with individuals from diverse cultural and linguistic backgrounds. Experienced in providing professional, respectful, and confidential communication in both languages.
Timeline
Legal Intake Intern
Inland Empire Latino Lawyers Association
06.2025 - 12.2025
Customer Service Specialist
Cashback Loans
07.2024 - Current
Program Leader
Think Together
09.2023 - 04.2024
Bachelor of Science - Criminal Justice & Criminology
California State University Long Beach