Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Michara Potts

Houston,Texas

Summary

Highly-motivated and compassionate individual seeking a rewarding career at the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division. Dedicated to providing essential social services to vulnerable citizens in Texas, with a focus on food assistance, medical care, and overall support. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Whataburger
Houston, TX
10.2019 - Current
  • Provided exceptional customer service in a retail environment, demonstrating strong communication skills
  • Handled various customer inquiries, resolved issues, and ensured customer satisfaction
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Eisenhower High School
Houston, TX
05-2021

Skills

  • Fact-finding techniques for information gathering
  • Detailed understanding, application, and explanation of regulations and policies
  • Proficient in basic arithmetic functions
  • Effective verbal and written communication
  • Computer proficiency in data entry and Microsoft Office applications
  • Customer Relationship Management (CRM)

References

Available upon request.

References

References available upon request.

Timeline

Customer Service Representative

Whataburger
10.2019 - Current

High School Diploma -

Eisenhower High School

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Michara Potts