Hi, I’m
Shayla Husmann
Wyoming,IA
Overview
9
years of professional experience
Work History
A & W Companies
Customer Service Representative
01.2020 - 08.2024
Job overview
- Remediation Refunds
- Tech support
- Troubleshooting
- Edit & Update customer info
- Fact finding/problem solving
- Relay information
- Very empathetic
- Near perfect customer satisfaction rating
- Stress & time management skills
- Patient & Professional & Relatable
- Educating Seniors & Children
- Tech Support
- Research/fact finding
- Teams, Google, Zoom, Microsoft, Adobe, Excel
- Organizational skills
Tutor
01.2018 - 01.2020
Job overview
- Tutor 1st-5th graders via e-learning through zoom, Google classroom, and video chat
- Complete worksheets, quizzes & reading games
- Communicating with parents
- Curriculum planning
- Abiding by state & federal regulations & requirements
- Keeping the children engaged & having fun while learning
- Service-Driven
- Tech Support
- Customer Satisfaction
- Research/fact finding
- Teams, Google, Zoom, Microsoft, Adobe, Excel
- Organizational skills
- Patient & Professional
- Stress management skills
- Time management
Tri-Tech Electronics
Electronic Assembly
01.2017 - 01.2018
Job overview
- Build wire harnesses for the predator drone, javelin missiles, submarines, military vehicles & space x rockets
Happy Tails Boarding Kennel
Kennel Attendant
01.2016 - 01.2018
Job overview
- Make reservations
- Meal planning
- Administering meds
- Cleaning
- Data entry
- Credit Card/Cash Payment info
- Creating & sending invoices
- Preventing altercations
Education
Valencia College
Electronics
01.2018
Tri-Tech Electronics
Electronic Assembly
01.2018
University Overview
Build wire harnesses for the predator drone, javelin missiles, submarines, military vehicles & space x rockets.
Skills
- Customer satisfaction
- Stress management
- Time management
- Patient
- Professional
- Relatable
- Educating Seniors
- Educating Children
- Tech Support
- Research
- Fact finding
- Teams
- Zoom
- Microsoft
- Adobe
- Excel
- Organizational skills
Timeline
Customer Service Representative
A & W Companies
01.2020 - 08.2024
Tutor
01.2018 - 01.2020
Electronic Assembly
Tri-Tech Electronics
01.2017 - 01.2018
Kennel Attendant
Happy Tails Boarding Kennel
01.2016 - 01.2018
Valencia College
Electronics
Tri-Tech Electronics
Electronic Assembly
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