Roller skating
Hi, I’m
Emily Gardiner
Server
Magnolia,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated young worker, with extensive experience in customer service. Upbeat, friendly and willingness to help wherever needed.
Overview
5
years of professional experience
Work History
Zanti Cucina
Waitress
2021.03 - 2024.03 (3 years)
Job overview
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing reviews and returning business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while waiting tables.
- Checked customers' IDs to verify age for consumption of alcoholic beverages.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Rolled silverware, set up tables and polished glassware and silverware.
- Learned and utilized extensive bar and wine knowledge.
- Suggested wine pairings to go with specific menu items.
- Carried out complete opening, closing and shift change duties.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives.
Chilis's Bar And Grill
Togo
2020.07 - 2021.03 (8 months)
Job overview
- Learned and adapted quickly to new technology and software applications.
- Strong organizational and time management skills while managing multiple projects.
- Reviewed orders to ensure they included utensils, napkins, straws, and promotional coupons.
- Arranged items in containers and bags, taking care to separate items by temperature and maximize stability of to-go containers to protect food during transportation.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
- Kept take-out area well stocked.
- Cross-trained in other kitchen positions to support staff.
- Assisted servers by carrying plates of food, taking and delivering beverage orders and refilling glasses. Processed customer payments and balanced cash drawers.
Tailgators Pub & Grill
Hostess / Busser
2019.12 - 2020.03 (3 months)
Job overview
- Prepared artistic menu boards highlighting current specials and promotions.
- Monitored dining room and guest flow to maximize table usage and minimize wait time.
- Watched dining area staff to evaluate server loads and determine accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Informed servers of newly seated parties for speedy service.
- Took reservations and to-go orders by phone or walk-ins.
- Moved tables and adjusted seating to accommodate large groups or special requests.
- Collected trash, wiped up spills, and removed bus tubs to maintain fresh and clean customer areas.
- Transported dirty utensils and dishes to dish pit.
- Reset and cleaned tables quickly to prepare for new customers.
Pizza Hut
Server
2019.01 - 2019.12 (11 months)
Job overview
- Greeted and helped walk-ins, answered phones, waited tables, took drive thru and to go orders.
- Rolled silverware, folded boxes, weekly deep cleaning, and end of the night closing duties.
- Kept my register accurate through correct billing, payment processing and cash management practices. Maintained relationships with regular customers.
- Coordinated cleaning of indoor and outdoor dining spaces- wiping tables, taking out trash and replenishing
- supplies.
- Documented special requests and followed up with kitchen personnel.
- Used slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and boxes.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Food preparation responsibilities.
Education
Alpha Academy , Magnolia, TX
High School Diploma
01.2020
Skills
- Customer service
- Interactive Communication
- Cleanliness and organization
- Restocking and display setup
- Product upselling
- Drawer management
- Complaint resolution
- Networking and building relationships
- Banquet Coordination
- Wine Knowledge
Work Preference
Work Type
Full TimeImportant To Me
Flexible work hoursCompany CulturePersonal development programsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Leader in overall sales for the year
- Awarded “Employee of the Month” within three months
- Banquet Server
Interests
Hiking
Cooking
Volunteer
I really enjoyed the time I spent at Friends of Texas Wildlife doing volunteer work. FTWL is a group of trained and permitted volunteers who provide care for injured, displaced and orphaned wildlife in Montgomery and surrounding counties. We support the rehabilitation of native Texas wildlife and promote co-existence of wildlife and people through education. I would help by taking phone calls, restocking materials, cleaning out cages and feeding the animals.
Timeline
Waitress
Zanti Cucina
2021.03 - 2024.03 (3 years)
Togo
Chilis's Bar And Grill
2020.07 - 2021.03 (8 months)
Hostess / Busser
Tailgators Pub & Grill
2019.12 - 2020.03 (3 months)
Server
Pizza Hut
2019.01 - 2019.12 (11 months)
Alpha Academy
High School Diploma
Similar Profiles
Valentina VillasmilValentina Villasmil
Customer Service at Zanti Cucina ItalianaCustomer Service at Zanti Cucina Italiana
Franklin FerrariFranklin Ferrari
Server at Zanti Cucina ItalianaServer at Zanti Cucina Italiana
Adrian HernandezAdrian Hernandez
Bartender at Zanti Cucina ItalianaBartender at Zanti Cucina Italiana