Emily Gary
Spencerport
Summary
Dynamic professional with a proven track record at T-Mobile in enhancing client satisfaction and reducing account discrepancies. Skilled in problem-solving and customer service, demonstrating a strong work ethic and basic computer skills. Excelled in fast-paced environments, significantly contributing to team efforts and revenue generation through meticulous attention to detail and effective client communication.
Overview
4
4
years of professional experience
Work History
Tanning Consultant
Sun Glow Tans
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
Account Expert
T-Mobile
08.2024 - 02.2025
- Enhanced client satisfaction by providing timely and accurate account information.
- Reduced account discrepancies with meticulous attention to detail when reviewing financial statements.
- Supported sales efforts by identifying upselling opportunities within existing client portfolios, resulting in increased revenue generation.
- Developed strong relationships with clients, ensuring their needs were consistently met and exceeded.
- Conversations over the phone, assisting customers with their accounts.
Associate
Amazon
02.2024 - 05.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Recorded shipment data such as weight and discrepancies using software
Barista
Jitters Cafe
08.2021 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
Spencerport High School
Spencerport, NY06.2023
Skills
- Customer service
- Strong work ethic
- Problem-solving
- Client satisfaction
- Basic computer skills
- Call handling
Timeline
Account Expert
T-Mobile
08.2024 - 02.2025
Tanning Consultant
Sun Glow Tans
04.2024 - Current
Associate
Amazon
02.2024 - 05.2024
Barista
Jitters Cafe
08.2021 - 02.2024
High School Diploma -
Spencerport High School
Similar Profiles
KEVIN RODRIGUEZKEVIN RODRIGUEZ
Lead, Business Operations (Freelance) at Show Glow TansLead, Business Operations (Freelance) at Show Glow Tans
ELLY KUROWSKIELLY KUROWSKI
BUSINESS OWNER at Boca Glow Spray TansBUSINESS OWNER at Boca Glow Spray Tans
Nikolette MurphyNikolette Murphy
Tanning Assistant at Executive TansTanning Assistant at Executive Tans