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Emily Gauthier
Receptionist Customer Service
Ocala,Florida
Work Preference
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Front Desk Receptionist
Connecticut Community Care
Bristol, CT
06.2018 - Current
- Manage high-volume incoming calls and daily front desk operations
- Greet and assist visitors, maintaining a professional and welcoming environment
- Train and support new hires across multiple programs and systems
- Upload and maintain care plans in secure electronic client files
- Process and route ASCEND notes from DSS to care managers and program navigators
- Perform IMPACT lookups for Medicaid (T19) eligibility verification
- Coordinate communication between departments to ensure efficient workflow
Administrative / Customer Service Support
Ace Commercial Berrios
Cidra, Puerto Rico
03.2003 - 05.2018
- Managed incoming calls and provided in-person customer support
- Prepared and processed orders from municipalities for delivery or pickup
- Assisted clients receiving municipal donations and ensured accurate documentation
- Coordinated directly with municipal offices to manage orders and payments
- Verified and reconciled payments before submitting them to supervisor
Education
GED -
Skills
- Bilingual: English / Spanish
- Front Desk Operations & Customer Service
- Navigator 360 (Certified)
- HIPAA Compliance
- Care Plan Documentation
- Medicaid (T19) Eligibility Support
- Staff Training & Onboarding
- Data Entry & File Management
- Strong Communication & Organization
- Customer service
Certification
- Navigator 360 Certified
- HIPAA Certified
ADDITIONAL STRENGTHS
- Compassionate client interaction
- High attention to detail
- Ability to multitask in fast-paced environments
Timeline
Front Desk Receptionist
Connecticut Community Care
06.2018 - Current
Administrative / Customer Service Support
Ace Commercial Berrios
03.2003 - 05.2018