Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Emily Gensch

Emily Gensch

Bartender
Davenport,FL

Summary

Performance-driven leader adept at aligning cross-departmental objectives to facilitate high-quality, on-time productions and long-term customer loyalty. Creative and innovative problem-solver exercises key strengths in workflow optimization, process re-engineering and strategic scheduling techniques. Tech-savvy multimedia manager with proven track record of curating relevant web content for over 1000 client accounts.

Overview

9
9
years of professional experience
7
7
years of post-secondary education

Work History

Lead Bartender

Universal Orlando Resort
Orlando, FL
03.2016 - 07.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Consulted with managers to organize special events and promotions.

Multimedia Manager

ComputerLogic Inc.
Macon, GA
04.2022 - 11.2022
  • Managed company social media pages and increased social media presence, monitoring user engagement.
  • Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits by 30%, applying proactive management strategies and enhancing sales training.

Character Attendant

Walt Disney World Resort
Orlando, FL
12.2014 - 10.2021
  • Kept watchful eye on guests interacting with characters, monitoring compliance with safety protocols, and stepping in to correct unsafe behaviors and protect fellow cast members.
  • Presented information regarding safe and proper character interactions to guests in easily understood terms, maximizing safety, security and guest enjoyment.
  • Managed delicate or difficult interactions with guests and coordinated with security personnel.

Education

Bachelor of Science - Computer Engineering

University of Central Florida
Orlando, FL
01.2021 - Current

Bachelor of Music - Vocal Performance

University of Central Florida
Orlando, FL
08.2017 - 12.2021

Skills

  • Video Production
  • Social Media Content Writing
  • Client Satisfaction
  • Front-End Skills: HTML, CSS
  • Google Analytics
  • Website Maintenance
  • Strong Communication and Interpersonal Skills
  • Programming Languages: Java, C, Assembly, Python
  • Ecommerce Integration
  • Computer Proficiency and Microsoft Office
  • Advertising Campaign Assessment

Timeline

Multimedia Manager

ComputerLogic Inc.
04.2022 - 11.2022

Bachelor of Science - Computer Engineering

University of Central Florida
01.2021 - Current

Bachelor of Music - Vocal Performance

University of Central Florida
08.2017 - 12.2021

Lead Bartender

Universal Orlando Resort
03.2016 - 07.2023

Character Attendant

Walt Disney World Resort
12.2014 - 10.2021
Emily GenschBartender