Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Gift

Saint Peters,PA

Summary

I have excellent communication skills due to my current experience with customer service and I pride myself on making meaningful connections with the people I come in contact with. Being able to read the room and understand the people around me has become a great skill and useful in an industry where you need to understand the customer in order to understand how to provide the best service. Within my job I have been promoted to a bartender due to my people skills, positive work attitude, as well as ability to multitask. I have trained many of the servers at my restaurant which demonstrates my ability to take lead and showcase what skills you need to have in the company to succeed. On top of currently being in the service industry, my family and I are starting a lavender farm as a side business in which we will organize summer events, as well as hopefully run a shop. Creativity has always been a trait instilled in me and I love doing anything hands on. This will be useful in order to spark new ideas within a company, as well as being able to approach ideas from different angles.

Overview

2
2
years of professional experience

Work History

Bartender

The Pourhouse Exton
09.2023 - Current
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened the bar according to established procedures, ensuring preparedness for each shift.
  • Promoted to this position due to my work ethic as a waitress

Waitress

The Pourhouse Exton
07.2022 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Business Management

West Chester University of Pennsylvania
West Chester, PA
05.2024

Skills

  • Food Service
  • Suggestive Selling
  • New Hire Training
  • Customer Service Expertise
  • Clear and Effective Communication
  • Highly Reliable
  • Organizational Ability
  • Handling Difficult Customers
  • Engaging Personality
  • Patience and Tolerance
  • Memory Retention
  • Conflict Resolution

Timeline

Bartender

The Pourhouse Exton
09.2023 - Current

Waitress

The Pourhouse Exton
07.2022 - Current

Business Management

West Chester University of Pennsylvania
Emily Gift