Dedicated pharmacy technician with strong customer service skills, focused on patient care and workflow optimization. Proven ability to enhance patient satisfaction and streamline pharmacy operations.
Overview
5
5
years of professional experience
Work History
Lead Certified Pharmacy Technician
Publix Pharmacy
Jacksonville, Florida
03.2026 - Current
Trained and mentored new pharmacy technicians on procedures and best practices.
Monitored staff productivity levels and provided guidance when needed.
Developed and maintained positive relationships with patients and healthcare providers.
Organized and led team meetings to discuss workflow improvements and challenges.
Registered Pharmacy Technician
Publix Pharmacy
Jacksonville, Florida
11.2021 - Current
Filled prescriptions accurately and efficiently for patients and healthcare providers.
Delivered exceptional customer service, enhancing patient satisfaction and trust.
Managed insurance claims and resolved billing inquiries, ensuring accurate patient account handling.
Administered flu shots and other vaccinations based on certification.
Coordinated pharmacy inventory management, tracking expiration dates and removing outdated medications to maintain compliance and safety.