Summary
Overview
Work History
Education
Skills
Timeline
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Emily Quezada

Jacksonville,FL

Summary

Dedicated pharmacy technician with strong customer service skills, focused on patient care and workflow optimization. Proven ability to enhance patient satisfaction and streamline pharmacy operations.

Overview

5
5
years of professional experience

Work History

Lead Certified Pharmacy Technician

Publix Pharmacy
Jacksonville, Florida
03.2026 - Current
  • Trained and mentored new pharmacy technicians on procedures and best practices.
  • Monitored staff productivity levels and provided guidance when needed.
  • Developed and maintained positive relationships with patients and healthcare providers.
  • Organized and led team meetings to discuss workflow improvements and challenges.

Registered Pharmacy Technician

Publix Pharmacy
Jacksonville, Florida
11.2021 - Current
  • Filled prescriptions accurately and efficiently for patients and healthcare providers.
  • Delivered exceptional customer service, enhancing patient satisfaction and trust.
  • Managed insurance claims and resolved billing inquiries, ensuring accurate patient account handling.
  • Administered flu shots and other vaccinations based on certification.
  • Coordinated pharmacy inventory management, tracking expiration dates and removing outdated medications to maintain compliance and safety.

Education

Associate of Arts -

Fscj
Jacksonville, FL
12-2026

High School Diploma -

Mandarin Highschool
Jacksonville, FL
05-2019

Skills

  • Patient care
  • Inventory management
  • Insurance processing
  • Workflow optimization
  • Customer service
  • CPR and BLS
  • Team leadership
  • Computer skills

Timeline

Lead Certified Pharmacy Technician

Publix Pharmacy
03.2026 - Current

Registered Pharmacy Technician

Publix Pharmacy
11.2021 - Current

Associate of Arts -

Fscj

High School Diploma -

Mandarin Highschool
Emily Quezada