Kelley Long
Huguenot
Summary
Certified Pharmacy Technician with strong skills in inventory management and staff training. Demonstrated success in streamlining pharmacy operations and improving patient care through regulatory compliance and effective problem-solving. Proven ability to work collaboratively in fast-paced environments while maintaining high service standards.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Lead Certified Pharmacy Technician
Walmart
Middletown
10.2016 - Current
- Supervised daily pharmacy operations, ensuring regulatory compliance and operational efficiency.
- Managed inventory levels and ordered medications to maintain adequate stock.
- Trained and mentored pharmacy technicians, enhancing overall team performance.
- Implemented safety protocols for hazardous materials handling in pharmacy environment.
- Assisted in development and implementation of medication management policies and procedures.
- Monitored expiration dates on pharmaceuticals to ensure product integrity.
- Generated reports on sales, profits, and inventory levels as requested by management.
- Maintained organized pharmacy shelving and work areas to promote operational effectiveness.
Certified Pharmacy Technician
Walmart
Middletown
2013 - Current
- Processed prescription orders accurately for diverse customer needs.
- Assisted pharmacists in preparing medications and ensuring compliance.
- Collaborated with healthcare professionals to resolve prescription inquiries.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
Customer Service Representative
Walmart
Middletown
2012 - 2013
- Resolved customer complaints promptly and professionally, ensuring customer satisfaction.
- Trained new employees on customer service protocols to enhance team performance.
- Identified areas for improvement in service processes and recommended effective changes.
- Collaborated with team members to boost overall service efficiency.
- Managed returns and exchanges in compliance with company policies.
- Maintained composure in stressful situations, diffusing tension effectively.
Key Holder Supervisor
Party City
Middletown
2004 - 2011
- Supervised daily store operations, ensuring compliance with company policies.
- Coordinated shift schedules and team activities to enhance operational efficiency.
- Managed cash handling tasks, including deposits and register reconciliations.
- Conducted safety inspections to uphold a secure shopping environment.
- Trained staff on product knowledge and customer service techniques.
- Oversaw inventory management and organized merchandise displays for visibility.
- Monitored employee attendance records, ensuring adherence to policies.
- Analyzed weekly sales reports to identify trends and areas for improvement.
Education
High School Diploma -
Goshen Central
Goshen, NYSkills
- Medication management and prescription processing
- Regulatory compliance and FDA/HIPAA adherence
- Inventory control and pharmacy operations
- Hazardous materials safety
- Patient care coordination
- Staff training and new hire onboarding
- Problem solving and troubleshooting
- Attention to detail and quality assurance
- Time management and workflow optimization
Certification
CphT- Certified Pharmacy Technician
Timeline
Lead Certified Pharmacy Technician
Walmart
10.2016 - Current
Certified Pharmacy Technician
Walmart
2013 - Current
Customer Service Representative
Walmart
2012 - 2013
Key Holder Supervisor
Party City
2004 - 2011
High School Diploma -
Goshen Central