Anna Arthur
Jackson
Summary
Efficient Lead Certified Pharmacy Technician recognized for high productivity levels and ability to complete tasks swiftly and accurately. Possess specialized skills in medication dispensing, pharmaceutical calculations, and inventory management. Excel in communication, problem-solving, and teamwork, ensuring seamless pharmacy operations and positive patient outcomes.
Seasoned Lead Certified Pharmacy Technician bringing vast knowledge in pharmaceutical operations. Experience includes overseeing daily pharmacy functions, managing staff, and ensuring regulatory compliance. Strengths include strong leadership skills, adeptness in patient counseling, inventory management, and adherence to safety protocols. Demonstrated history of improving operational efficiency and enhancing patient care quality in previous work engagements.
Overview
14
14
years of professional experience
Work History
Lead Certified Pharmacy Technician
Pharmacy
Gallipolis
07.2011 - 09.2025
- Supervised pharmacy technicians and ensured compliance with regulations and standards.
- Managed medication inventory and coordinated restocking processes efficiently.
- Trained new staff on pharmacy operations and customer service protocols.
- Reviewed prescriptions for accuracy and assisted in medication dispensing.
- Implemented safety procedures to maintain a sterile pharmacy environment.
- Collaborated with pharmacists to optimize patient care and medication management.
- Maintained accurate patient records and updated information in pharmacy systems.
- Assisted in resolving customer inquiries and provided exceptional service support.
- Resolved customer complaints in a timely manner.
- Resolved customer complaints promptly and professionally according to company guidelines.
- Maintained patient profiles, including allergies, current medications.
- Provided drug information services to healthcare providers within the facility.
- Received incoming shipments of drugs from wholesalers or manufacturers.
- Monitored expiration dates on all pharmaceuticals stored in the facility.
- Answered phone calls from customers seeking advice about their medications.
- Performed quality assurance checks on medications prior to dispensing.
- Processed insurance claims for prescriptions filled at the pharmacy.
- Verified accuracy of data entry into computer system for new prescriptions.
- Provided direct supervision and training to pharmacy technicians.
- Conducted physical inventories of controlled substances according to established schedules.
- Ordered drugs from wholesalers or manufacturers when needed for patient care.
- Maintained accurate records of prescription orders and inventory.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Education
Vocational - Accounting
Vern Riffe Career Technology
Piketon, OH 08.1995 - 01/1997
Skills
- Inventory management
- Prescription verification
- Quality assurance
- Customer relationship management
- Staff training and development
- Patient record maintenance
- Conflict resolution
- Effective communication
- Attention to detail
- Team leadership
- Problem solving
- Workflow optimization
- Medication storage
- Pharmacy software proficiency
- Insurance billing
- HIPAA compliance
- Order verification
- Point of sale systems proficiency
- Prescription processing
- Drug inventory control
- FDA and HIPAA compliance
- Pharmacy and customer records management
- Problem-solving skills
- Patient confidentiality
- New hire onboarding
- Insurance verification
Timeline
Lead Certified Pharmacy Technician
Pharmacy
07.2011 - 09.2025
Vocational - Accounting
Vern Riffe Career Technology
08.1995 - 01/1997