Jadah Reynolds
Houston
Summary
Detail-oriented Lead Certified Pharmacy Technician at CVS Pharmacy, with expertise in inventory management and insurance billing. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in data entry and workflow optimization, consistently training teams to achieve operational excellence and improve service delivery. Trained in vaccine administration, medication preparation, and patient protocols. Seeking to bring strong organizational skills and healthcare knowledge to an amazing hospital/retail pharmacy team.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
Houston
2023.07 - Current
- Managed inventory levels and ensured proper stock rotation for medications.
- Filled prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists in preparing medication compounds and labels.
- Processed insurance claims and handled billing inquiries with precision.
- Trained new pharmacy technicians on procedures and best practices consistently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided excellent customer service and addressed patient inquiries effectively.
- Resolved customer complaints in a timely manner.
- Ordered drugs from wholesalers or manufacturers when needed for patient care.
Customer Service Representative
Kelly Connect
Houston
2022.01 - 2024.02
- Ability to research and resolve customer service and traveler issues independently and /or with team support
- Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting, and adapting to change quickly and professionally
- Problem Solving, with a process improvement mindset
- Processes return transactions.
- Analytical thinker combined with verbal and written communication skills at a client level
- Consulted with customers to resolve service and billing issues.
- Implement proactive communication strategies to enhance customer satisfaction and loyalty, such as personalized follow-up emails or proactive product/service recommendations.
Call Center Representative
Banfield Animal Hospital
Houston
2021.09 - 2023.11
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Developed reports and presentations summarizing results from research activities.
- Resolved customer complaints by communicating effectively with all stakeholders.
- Resolved customer issues efficiently to build loyalty.
- Provide compassionate and empathetic customer service to pet owners calling for assistance, demonstrating understanding and care for their beloved animals.
Pharmacy Cashier
Walmart
Slidell
2021.11 - 2023.10
- Maintains accurate and complete documentation of required information
- Protects the confidentiality of member information and adheres to company policies regarding confidentiality
- Verified written prescription and refill requests to confirm complete and accurate information for pharmacists
- Answered phone calls to assist customers with questions and orders
- Regularly worked under limited supervision
- Troubleshoot internet and connectivity issues
- Ensure accurate inventory management of pharmaceutical products to prevent shortages or overstocking, optimizing cost efficiency for the pharmacy department.
Team Leader
Smoothie King
Metairie
2017.03 - 2023.07
- As a Team Leader you will help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them to maintain a healthy and active lifestyle.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Client Coordinator
UC Health
Laplace
2020.03 - 2021.08
- Provided excellent customer service to clients and responded promptly to inquiries.
- Developed long-term relationships with clients by delivering superior service.
- Identified client needs and provided solutions through effective communication.
- Maintained accurate records of all client communications, including emails, phone calls, documents.
- Responded promptly to customers' requests via email or telephone.
- Provide exceptional care coordination services to clients, ensuring seamless communication and collaboration between healthcare providers, clients, and insurance companies to optimize patient outcomes and satisfaction.
- Collaborate with the marketing team to create client-focused content and promotional materials to enhance client engagement and satisfaction.
Education
Bachelor of Arts - Psychology
Texas Southern University
Houston, TX2025-12
Skills
- Customer Communication
- Effective Management
- Microsoft Office Expertise
- Strong Analytical and Problem Solving
- Data Entry
- Database Management
- Customer Service
- Self Motivated
- Time Management
- Experience in Sales and/or Retention
- Teamwork
- Critical Thinking
- Detailed Orientated
- Workflow optimization
- Insurance billing
- Drug order put-away
- Inventory management
- Drug-drug interaction
- Ordering medication
Languages
English
Full Professional
Certification
PTCB Certified Pharmacy Technician
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
2023.07 - Current
Customer Service Representative
Kelly Connect
2022.01 - 2024.02
Pharmacy Cashier
Walmart
2021.11 - 2023.10
Call Center Representative
Banfield Animal Hospital
2021.09 - 2023.11
Client Coordinator
UC Health
2020.03 - 2021.08
Team Leader
Smoothie King
2017.03 - 2023.07
Bachelor of Arts - Psychology
Texas Southern University