Natalie Knapp
Ovid,NY
Summary
Driven Pharmacy Technician with 12+ years of experience and success in working within fast-paced Retail pharmacy setting. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to a growing pharmacy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
Wal-Mart Pharmacy
Watkins Glen, NY
11.2009 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Managed opening and closing duties for pharmacy.
Attendance Clerk
Boynton Middle School
Ithaca, NY
08.2007 - 06.2009
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Called parents and guardians to inquire about late or truant students.
- Input daily attendance information into office database for 546 student school.
- Made appropriate file information updates and system upgrades.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Input daily attendance information into office database for 546 student school
- Maintained efficiency for large record volume organization
- Processed and scanned files into electronic databases
- Increased customer satisfaction by resolving issues
Staffing Coordinator
Classen Home Health
Ithaca, NY
07.2006 - 07.2007
- State Official-Notary Public
- Staffed over 75 client's and Coordinated over 80 Home Health Staff
- 24 hour on call scheduling
- Communicating with families over fax, emails, phone, and letters
- Worked in Programs such as Excel, Access, and Generations
- Answered busy telephone, directed and routed calls, and scheduled appointments
- Payroll Verification and call-in
- Employee Recognitions-Birthdays, jobs well done with gift cards, birthday cards and thank you cards
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Administrative Assistant
Ashtarra J. Brissette, PhD Psychologist
Ithaca, NY
01.2005 - 07.2006
- Coordinated bookkeeping activities in QuickBooks , Therapist Helper, and Microsoft Office
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered multi-line phone system, scheduling up to 50 clients
Receptionist
Omni Healthcare
Palm Bay, FL
02.2002 - 11.2004
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Kept records in CRM to maintain customer data.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
Completed The Training Program - Pharmacy
Pharmacy Technician University
OnlineNo Degree - Health Care Administration
University of Phoenix
Tempe, AZ (online)CE Credits And Immunization Training - Immunization
Purdue University College of Pharmacy
Rochester02.2021
Skills
- Inventory Tracking
- Prescription Order Verification
- Detail-Oriented
- Customer Service
- Inventory Management
- Cash Register Operations
- Answering and Routing Calls
- Prioritization and Organization
- Recordkeeping and Documentation
- Patient Profile Setup
- Dispensing Medications
- Payment Processing
- Staff Leadership
- Employee Training
- Team Coordination
Certification
- CPhT - Certified Pharmacy Technician Certification Number:10050908
- American Red Cross -CPR Basic Life Support Certification ID: 00IQ9EL
Timeline
Lead Certified Pharmacy Technician
Wal-Mart Pharmacy
11.2009 - Current
Attendance Clerk
Boynton Middle School
08.2007 - 06.2009
Staffing Coordinator
Classen Home Health
07.2006 - 07.2007
Administrative Assistant
Ashtarra J. Brissette, PhD Psychologist
01.2005 - 07.2006
Receptionist
Omni Healthcare
02.2002 - 11.2004
Completed The Training Program - Pharmacy
Pharmacy Technician University
No Degree - Health Care Administration
University of Phoenix
CE Credits And Immunization Training - Immunization
Purdue University College of Pharmacy