ANIL GOEL
Fremont,CA
Summary
Accomplished and certified Pharmacy Technician with over 15 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Skilled Pharmacy Technician offering 15 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Detail-oriented Pharmacy Technician currently enrolled in pharmacology program. Areas of focus in clinical pharmacology, pharmacy management and research. Intelligent, hardworking and adaptable.
Overview
17
17
years of professional experience
Work History
LEAD REGISTERED CERTIFIED PHARMACY TECHNICIAN
CVS PHARMACY
SAN JOSE, CA
05.2009 - Current
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised 15 pharmacy technicians and coordinated day-to-day assignments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Processed over 600 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated verification and filling of more than 600 daily prescriptions in high-volume 24 hour pharmacy environment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Stocked, labeled and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Carried out day-day-day duties accurately and efficiently
Education
PHARMACY TECHNICIAN - Pharmacy
UNITEK COLLEGE
FREMONT, CA03.2005
Bachelor of Arts - Commerce
City College of San Francisco
San Francisco, CA03.1980
Skills
- Inventory Tracking
- Prescription Pricing
- Relationship Building
- Inventory Management
- Dispensing Medications
- Answering and Routing Calls
- Recordkeeping and Documentation
- Customer Service
- Prescription Refill Fulfillment
- Medication Documentation
- Prescription Filling and Labeling
- Medication Storage and Labeling
- Cash Register Operations
- Cleaning and Sanitizing
- Payment Processing
- Equipment Cleaning and Maintenance
- Staff Leadership
- HIPAA Compliance
Accomplishments
- Facilitated the implementation of a new drug inventory system.
- Earned an associates degree in pharmacy technology.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
LEAD REGISTERED CERTIFIED PHARMACY TECHNICIAN
CVS PHARMACY
05.2009 - Current
PHARMACY TECHNICIAN - Pharmacy
UNITEK COLLEGE
Bachelor of Arts - Commerce
City College of San Francisco