EMILY GOGOLL
Summary
Mostly retired Travel and Hospitality Manager with proficiency in interacting effectively with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 8 years of experience in the Museum/Presidential Home Industry
Overview
35
35
years of professional experience
Work History
Group Reservations/Ticket Office Sales
Monticello-Thomas Jefferson Foundation
01.2016 - Current
- Work part-time with the Thomas Jefferson Foundation beginning in the Group Reservations Call Center and currently front line staff in the Ticket Office.
- Enhance customer satisfaction by efficiently handling all aspects of the reservation and ticket sales process in a timely manner.
- Collaborate with colleagues to develop strategies for improving overall team performance and guest experience.
Concierge Manager US Division
Natural Retreats
06.2014 - 03.2015
- Led team of call center staff that booked vacation rental properties for guests in a collection of 'handpicked homes' in US destination market.
- Responsible for training and developing new business growth, client relations and customer retention.
- Handled customer complaints and negotiated long-term rental agreements.
- Destination areas tripled over this time of employment.
Sales Manager DC/VA
Harbourtowne Golf Resort & Conference Center
01.2013 - 01.2014
- Developed and created new territorial business for resort and conference center on Maryland's Eastern Shore.
- Responsible for securing corporate and government group contracts.
- Maintained and supported country club members when needed.
- Increased sales revenue by developing and implementing effective sales strategies.
Senior Travel Agent
AAA Mid-Atlantic
01.2008 - 01.2013
- Senior member of travel department in Charlottesville, VA for over five years.
- Focused on international destinations, cruises, and incentive programs.
- Developed a successful referral based clientele and created a high client retention rate due to qualify customer care and product knowledge.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
Conference & Meeting Planner
Friends Research Institute & Conference Division
01.2002 - 01.2007
- Planned and executed large scale medical conferences for several non-profit government entities
- Streamlined registration processes for enhanced customer satisfaction and increased efficiency in attendee management.
- Managed budgets effectively to ensure cost savings while maintaining high-quality events and experiences for attendees.
Education
B.S. in English -
Radford University
Radford, VAB.S. in Sociology -
Radford University
Radford, VASkills
- Analytical thinking
- Critical thinking
- Excellent communication
- Industry knowledge
- Guest relations
Affiliations
- IATA- International Association of Travel Agents
- American Society of Conference and Meeting Planners
Timeline
Group Reservations/Ticket Office Sales
Monticello-Thomas Jefferson Foundation
01.2016 - Current
Concierge Manager US Division
Natural Retreats
06.2014 - 03.2015
Sales Manager DC/VA
Harbourtowne Golf Resort & Conference Center
01.2013 - 01.2014
Senior Travel Agent
AAA Mid-Atlantic
01.2008 - 01.2013
Conference & Meeting Planner
Friends Research Institute & Conference Division
01.2002 - 01.2007
B.S. in English -
Radford University
B.S. in Sociology -
Radford University
Certificate Programs
- American Society of Travel Agents, CTC, Certified Travel Counselor
- Virginia State Teacher certification, Secondary grades 7-12
- AAA Destination Specialist certification
Computer And Career Skills
- Microsoft Office Suite
- Adobe Acrobat
- Proficient use of multiple travel/group reservation systems
- Organizational Design & Strategic Planning
- Business Development
- Customer Service Resolution
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