ZMNAKO AHMED
West Valley City,UT
Summary
Throughout my career, I have developed a reputation for professionalism, reliability, and an ability to handle a variety of customer needs in fast-paced environments. In my previous role as Customer Service Supervisor, I interacted with customers on a daily basis, addressing inquiries, resolving issues, and ensuring a smooth and pleasant experience. I have honed my ability to remain calm under pressure, offer empathetic solutions, and manage multiple tasks simultaneously
Organized Office Supervisor known for high productivity and efficiency in task completion. Skilled in team leadership, office management, and process optimization to streamline operations. Excel at communication, problem-solving, and time management, ensuring smooth office functioning and staff coordination.
Overview
8
8
years of professional experience
Work History
Ticket office supervisor
Vail resort
Park City, UT
12.2017 - 01.2023
- Managed 10 ticket Agents daily.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Ensured compliance with safety regulations within the workplace environment.
- Conducted regular performance evaluations for staff members.
- Resolved customer complaints regarding products or services offered by the company.
- Provided technical support to staff members using computers or other electronic devices.
- Generated reports detailing progress made on specific assignments or tasks.
- Attended weekly staff meetings to discuss current issues affecting the department.
Product Photographer
Cotopaxi
08.2017 - 12.2017
- Captured product images with digital cameras and lenses, using manual and automated settings.
- Organized and maintained a library of product photos for use in marketing materials.
- Set up the photographic environment including backgrounds, lights, props and accessories.
- Collaborated with graphic designers to ensure that images meet project specifications.
Lyft Driver
Lyft
12.2018 - 04.2023
- Salt Lake City's top twenty driver with over 5000 five stars rides
Hama Advertising Company
01.2015 - 06.2017
- Boom operator
- Behind the scenes photographer
- 2nd director assistant
- 2nd camera assist
- Supporting role in short film 'Any Time'
- Leading role in 4 TV advertisements
Production assistant
Discovery channel
08.2019
- Production assistant for Man vs
- Bears TV show
Education
Bachelor of Business Administration - Finance And Administration
University of Human Development
As Sulaimaniyah Iraq05-2017
Skills
- Staff supervision
- Office administration
- Training and coaching
- Document management
- Analytical thinking
- Critical thinking
- Business process management
- Microsoft office proficiency
- Photography
- Interpretation skills
- FLUENT IN Kurdish and Arabic
Volunteer Experience
- Photographer, Smart Magazine, University of Human Development
- President, Bank Club, University of Human Development
Languages
- Kurdish, Native fluency
- Arabic, Professional proficiency
- English, Full professional proficiency
Timeline
Production assistant
Discovery channel
08.2019
Lyft Driver
Lyft
12.2018 - 04.2023
Ticket office supervisor
Vail resort
12.2017 - 01.2023
Product Photographer
Cotopaxi
08.2017 - 12.2017
Hama Advertising Company
01.2015 - 06.2017
Bachelor of Business Administration - Finance And Administration
University of Human Development