TeeJay Gomez
Ludington,MI
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
17
17
years of professional experience
Work History
Ticket Office Supervisor
SS Badger Car Ferry
Ludington, USA
05.2021 - Current
- Coordinated staff schedules to ensure efficient coverage.
- Trained new employees on safety protocols and operational procedures.
- Oversaw customer service interactions to resolve inquiries and issues promptly.
- Assisted with recruitment processes including interviewing potential candidates.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Conducted regular performance evaluations for staff members.
- Planned staff and training meetings and scheduled conference rooms.
- Directed and oversaw office personnel activities.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
Customer Service Representative
Check 'n Go
Ludington, USA
03.2019 - 11.2020
- Assisted customers with loan applications and payment inquiries.
- Facilitated cash transactions by verifying and cashing customer checks.
- Answered customer inquiries and provided accurate information regarding products and services.
- Utilized software systems to manage customer accounts efficiently.
- Maintained accurate records of customer interactions and transactions.
- Sales and collection calls.
- Process loans for clients.
- Cash checks.
Community support service worker
Five Cap Inc
Scottville, USA
03.2017 - 07.2017
- Assisted low-income families in accessing nutritional resources, enhancing their well-being.
- Secured energy assistance payments for clients, alleviating financial burdens.
- Secured donations for charity events.
- Gathered donations from local businesses for charity events.
- Participated in bi-weekly staff meetings and documented discussions.
Assistant Manager
Dollar General
01.2010 - 11.2016
- Managed store operations for one year.
- Created change orders to meet daily inventory demands.
- Resolved customer complaints promptly.
- Maintained ongoing inventory and stock counts.
- Conducted accurate inventory and stock counts.
- Cross-checked invoices with vendor bills for accuracy.
- Resolved customer complaints promptly.
- Designed planograms to optimize product placement and enhance store layout.
- Established planograms to enhance visual merchandising, stocked shelves, and arranged displays.
Education
Early Childhood Education -
West Shore Community College
Scottville, MISkills
- Client service
- Client relations
- Client assistance
- Call Center
- Data management
- Document Preparation
- Microsoft office
- Bilingual
- Client Relations
Awards Acknowledgements
- Bilingual in English and Spanish.
- Familiar with Microsoft Office Excel, Access, PowerPoint, Word, and Outlook.
- Attended loss prevention training.
- CPR certified
Timeline
Ticket Office Supervisor
SS Badger Car Ferry
05.2021 - Current
Customer Service Representative
Check 'n Go
03.2019 - 11.2020
Community support service worker
Five Cap Inc
03.2017 - 07.2017
Assistant Manager
Dollar General
01.2010 - 11.2016
Early Childhood Education -
West Shore Community College