Emily Goins
Magnolia,TX
Summary
Dynamic leader with a proven track record at Quality of Life Medical Center, enhancing patient care through clinical leadership and quality improvement. Skilled in developing training programs and fostering interdisciplinary collaboration. Excelled in effective communication, achieving significant advancements in healthcare delivery.
Overview
12
12
years of professional experience
Work History
Assistant Clinical Director
Quality of Life Medical Center
Magnolia, TX
10.2021 - Current
- Enhanced patient care quality by implementing evidence-based practices and clinical guidelines.
- Developed comprehensive training programs for new employees, ensuring consistent delivery of high-quality patient care.
- Collaborated with executive leadership to establish organizational goals and strategic plans for the clinical department.
- Managed sensitive cases professionally, ensuring timely intervention and support for patients experiencing crises or presenting complex clinical needs.
- Ensured compliance with all federal, state, and local regulations governing healthcare delivery through diligent monitoring and proactive policy updates as needed.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Developed, implemented, revised, and evaluated policies and procedures.
Administrative Assistant
Hope for Healing
The Woodlands, TX
03.2021 - 10.2021
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Marketing Executive
Five Nine Solutions
Houston, TX
06.2019 - 03.2021
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Consulted with product development teams to enhance products based on customer interest data.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Cocktail Server
Shoal Creek Tavern
Dallas, TX
07.2016 - 03.2019
- Maintained clean and organized bar area.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Communicated with guests to record orders and assess needs.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
Bartender
Ransoms Steakhouse and Saloon
Montgomery, TX
04.2013 - 09.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Education
Associate Of Business Administration - Marketing Management
Texas Tech University
Lubbock, TX06.2017
Skills
- Clinical Leadership
- Performance Improvement
- Interdisciplinary Collaboration
- Patient care management
- Collaborative skills
- Effective Communication
- Developing training programs
- HIPAA
- Quality Improvement
Timeline
Assistant Clinical Director
Quality of Life Medical Center
10.2021 - Current
Administrative Assistant
Hope for Healing
03.2021 - 10.2021
Marketing Executive
Five Nine Solutions
06.2019 - 03.2021
Cocktail Server
Shoal Creek Tavern
07.2016 - 03.2019
Bartender
Ransoms Steakhouse and Saloon
04.2013 - 09.2017
Associate Of Business Administration - Marketing Management
Texas Tech University