Emily Gomez De La Mora
Tacoma ,WA
Summary
Dynamic and dependable professional with a strong background in customer service and logistics, honed at Amazon. Proven ability to navigate optimal delivery routes while maintaining meticulous documentation. Recognized for teamwork and problem-solving skills, consistently enhancing operational efficiency and customer satisfaction. Valid driver's license and a commitment to safety and reliability.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
Tacoma, WA
08.2024 - Current
- Navigated optimal delivery routes to ensure timely package arrival.
- Operated delivery vehicle safely while adhering to traffic regulations.
- Maintained accurate records of deliveries and customer interactions.
- Assisted in training new drivers on operational procedures and safety protocols.
- Conducted pre-trip inspections on vehicles to ensure safety and compliance.
- Delivered packages to customer doorsteps and business offices.
Bank Teller
Chase Bank
10.2021 - 04.2024
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers with account inquiries, fostering positive relationships and enhancing client satisfaction.
- Managed cash drawer, maintaining balanced records and reducing discrepancies through diligent oversight.
- Collaborated with team members to streamline operational workflows, improving overall service speed and reliability.
- Resolved customer issues promptly, utilizing problem-solving skills to ensure satisfactory outcomes.
- Educated clients on banking products and services, driving customer engagement and product adoption.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cashier
Walmart
Tacoma, WA
05.2021 - 02.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure smooth operations.
- Collaborated with team members to optimize checkout processes during peak hours.
- Handled cash management duties, including balancing registers at end of shifts.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Monitored inventory levels at the register, reporting discrepancies as needed.
Deli Clerk
Safeway
Tacoma, WA
06.2019 - 09.2021
- Provided exceptional customer service by assisting customers with deli product selection.
- Prepared and processed a variety of deli meats, cheeses, and salads consistently.
- Maintained cleanliness and organization of deli display cases to ensure product quality.
- Operated slicers and other equipment safely in compliance with health regulations.
- Collaborated with team members to create appealing food displays for promotions.
- Trained new staff on deli procedures, equipment usage, and safety protocols.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Food Service Worker
Federal Way School District
Federal Way, WA
01.2018 - 07.2020
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness of food preparation areas, ensuring adherence to safety standards.
- Assisted in inventory management, tracking supplies and minimizing waste.
- Collaborated with team members to streamline meal service operations during peak hours.
- Provided excellent customer service, addressing student inquiries and dietary preferences.
- Supported training of new staff on food handling procedures and equipment use.
Education
High School Diploma -
Options For Youth
Fontana, CASkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Loading and unloading
- Order picking and processing
- Stocking and inventory
- Documentation and reporting
Languages
Spanish
Full Professional
Timeline
Delivery Driver
Amazon
08.2024 - Current
Bank Teller
Chase Bank
10.2021 - 04.2024
Cashier
Walmart
05.2021 - 02.2022
Deli Clerk
Safeway
06.2019 - 09.2021
Food Service Worker
Federal Way School District
01.2018 - 07.2020
High School Diploma -
Options For Youth