Emily Gonzalez
Business Systems Analyst
Fresno,CA
Summary
Skilled Business Systems Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Business Systems Analyst
Fresno County Department of Behavioral Health
03.2021 - Current
- Provide technical and analytical support to the Department of Behavioral Health through coordination of system administration, maintenance, and management
- Analyze departmental business processes and identify areas for improvement. Implementing LaserFiche to streamline processes
- Serve as a System Administrator for SmartCare Electronic Health Record (EHR) an Enterprise Level IT System
- Requires knowledge of licensing info, credentialing info, provider access, program access, procedure codes, procedure modifiers, procedure rates, invoices
- Configuration of programs in the system
- And how all of those interact with the Electronic Health Record, each other and how to trouble shoot when something is not generating properly on an invoice.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship. Closing out hundreds of tickets in our FreshService ticketing system
- Integrated disparate systems through API development and implementation for seamless data exchange between platforms.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
- Streamlined data management for increased efficiency by designing and implementing new database systems.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
- Increased system reliability, optimizing performance through regular maintenance and updates.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Championed change management initiatives within the organization, promoting the benefits of adopting new technologies to improve overall efficiency.
Program Technician- Confidential Human Resources
Fresno County Department of Behavioral Health
02.2020 - 03.2021
- Manage confidential information and oversee recruitment processes within the Department of Behavioral Health.
- Facilitate the onboarding of new employees, ensuring a smooth transition into the department.
- Coordinate recruitment efforts, including pulling vacancy reports, opening requisitions, and scheduling job testing and interviews.
- Collaborate with the main HR department to streamline recruitment procedures.
- Execute various projects, such as creating forms and maintaining tracking spreadsheets.
- Adapt department practices to evolving COVID-19 conditions, transitioning processes to virtual platforms and developing comprehensive how-to guides.
- Make impactful contributions to departmental operations amidst changing circumstances such as improving and implementing changes for the recruitment process. Such as creating new documents to streamline the process
Eligibility Worker
Fresno County Department of Social Services
05.2019 - 02.2020
- Training to use CALWIN interface to issue and Medi-Cal benefits to clients within Fresno County.
- Learning various policy and procedure guides regarding the intake of cases and maintenance of ongoing cases.
- Exemplified professionalism and commitment to public service excellence by consistently meeting or surpassing established performance metrics related to application processing speed, accuracy, and client satisfaction ratings. The expectation was to take at least 20 call a day, after 3 months of training I was taking 31 including calls in Spanish.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Prevented unauthorized access to sensitive client files by adhering strictly to established security protocols regarding document storage and disposal.
Tutor
California Tutoring Company
08.2018 - 05.2019
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Substitute Teacher
Porterville High School
08.2018 - 05.2019
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
Customer Service Cashier
Town and Country Market
07.2013 - 05.2019
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Data collecter
California State University Fresno Public Policy Research Institute
02.2018 - 02.2018
- Organized large volumes of raw data into easily accessible formats for further analysis by relevant stakeholders.
Education
Bachelor of Arts - Political Science
California State University Fresno
Fresno, California 08.2015 - 05.2018
Associate of Arts - Social Sciences
Porterville College
Porterville, California 08.2012 - 05.2015
Skills
Root Cause Analysis
Languages
Spanish
Native or Bilingual
Software
LaserFiche
FreshService
Avatar
SmartCare
Outlook
Timeline
Business Systems Analyst
Fresno County Department of Behavioral Health
03.2021 - Current
Program Technician- Confidential Human Resources
Fresno County Department of Behavioral Health
02.2020 - 03.2021
Eligibility Worker
Fresno County Department of Social Services
05.2019 - 02.2020
Substitute Teacher
Porterville High School
08.2018 - 05.2019
Tutor
California Tutoring Company
08.2018 - 05.2019
Data collecter
California State University Fresno Public Policy Research Institute
02.2018 - 02.2018
Bachelor of Arts - Political Science
California State University Fresno
08.2015 - 05.2018
Customer Service Cashier
Town and Country Market
07.2013 - 05.2019
Associate of Arts - Social Sciences
Porterville College
08.2012 - 05.2015
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