Emily Gonzalez
Maplesville,AL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
T-Mobile
Alabaster, AL
04.2024 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Promoted special offers and discounts to encourage additional purchases.
- Addressed customer questions and concerns regarding products and services.
- Answered questions about current promotions and resolved issues according to store policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cross-sold products and services to increase average transaction value.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Answered customer inquiries regarding product features, pricing, and availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Substitute Teacher
Kelly Educational Staffing
Alabaster, AL
11.2022 - 04.2024
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Promoted a safe and secure atmosphere within the classroom setting.
- Answered student questions about course concepts.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Monitored student progress and provided feedback for improvement.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Maintained accurate records of student performance, attendance and behavior.
- Served as a mentor for new substitute teachers when necessary.
Manager
Boost Moblie
Pelham, AL
08.2021 - 03.2022
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with industry regulations and company policies.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
High School Diploma -
Calera High School
Calera, AL05-2020
Skills
- Bilingual
- Supervision and leadership
- Troubleshooting
- Team building
- Written communication
- Microsoft Word
- Friendly, positive attitude
- Teamwork and collaboration
- Task prioritization
- Time management
- Order management
- Activity management
- Equipment sanitizing
- Toy cleaning
- Wound care
- Report writing
- Communication
- Problem solving
- Classroom management
- Presentation abilities
Languages
English
Professional
Spanish
Professional
Timeline
Retail Sales Associate
T-Mobile
04.2024 - Current
Substitute Teacher
Kelly Educational Staffing
11.2022 - 04.2024
Manager
Boost Moblie
08.2021 - 03.2022
High School Diploma -
Calera High School
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