Emily Gonzalez
San Francisco,CA
Summary
Empathetic and reliable professional with a background in both childcare and customer service, bringing a unique blend of patience, adaptability, and strong communication skills. Experienced as a private nanny, providing individualized support to children through structured routines, developmental activities, and consistent collaboration with families. As a barista, thrived in fast-paced settings by promoting a welcoming environment, resolving challenges with professionalism, and supporting team success through effective communication and leadership. Dedicated to fostering inclusive, engaging spaces for children to learn, grow, and build meaningful connections- well-prepared to support students with special needs in an enriching educational setting.
Overview
2
2
years of professional experience
Work History
Barista
Peets Coffee And Tea, & Santoro Coffee
02.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Private Nanny
The Jongsma Family
11.2023 - 08.2025
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Implemented daily routines for optimal child development and created a structured environment.
Barista and Barker Assistant
Whole Food Market
03.2023 - 12.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Communications
San Francisco State University
San Francisco, CAAssociate of Arts - Communications
San Jose City College
San Jose, CAExercise Science
University of Houston
Houston, TXSkills
- Fast paced environment adaptability
- Order management
- Customer interaction
- Team collaboration
- Customer service
- Opening and closing procedures
- Team Leadership
- Communication
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Barista
Peets Coffee And Tea, & Santoro Coffee
02.2024 - Current
Private Nanny
The Jongsma Family
11.2023 - 08.2025
Barista and Barker Assistant
Whole Food Market
03.2023 - 12.2023
Communications
San Francisco State University
Associate of Arts - Communications
San Jose City College
Exercise Science
University of Houston
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