Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Thompson

Lutherville,MD

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
Timonium, MD
04.2024 - Current
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Supported highest standards of conduct and service to support company reputation.

Sales Associate

Macy's
Baltimore, MD
10.2023 - 03.2024
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted customers with product selection, sizing and styling.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Sales Associate

Beauty 4u
Windsor Mill, MD
07.2020 - 11.2023
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Responsible for training an onboarding employee.

Education

Empire Beauty School
Owings Mills, MD
05-2020

High School Diploma -

Woodlawn High School
Woodlawn, MD
05-2019

Skills

  • Customer service
  • Inventory management
  • Upselling techniques
  • Attention to detail
  • Reliability
  • Adaptability and flexibility
  • Speedy and efficient
  • Relationship building
  • Fast paced environment adaptability

Timeline

Barista

Starbucks
04.2024 - Current

Sales Associate

Macy's
10.2023 - 03.2024

Sales Associate

Beauty 4u
07.2020 - 11.2023

Empire Beauty School

High School Diploma -

Woodlawn High School

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