Emily Gordon
Laconia,NH
Summary
Motivated Fraud Analyst touting three years of expertise investigating suspicious activity for New Hampshire Employment Security. Knowledgeable resource committed to finding answers and working with claimants and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
9
9
years of professional experience
Work History
Fraud Investigator
State of New Hampshire
01.2023 - Current
- Maintained a high level of confidentiality when handling sensitive information.
- Developed strong relationships with external partners, including our out-of-state counterparts and other relevant organizations for improved collaboration in combating fraud.
- Conducted prompt and thorough investigations on referred files.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Performed detailed investigations on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Testified in appeal hearings civil cases answering questions honestly and respectfully while presenting my investigation.
Bartender
High Octane Saloon
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Paralegal I
State of New Hampshire
01.2022 - 01.2023
- Implementing a system for monitoring Legal files, tasks, and documents in a timely ordered sequence
- Drafts and prepares correspondence to claimants, employers, and other interested parties in the matter
- Processes incoming Legal correspondence in a timely and efficient manner
- Thoroughly reviews claims and gathers information necessary to assist attorneys with drafting various correspondence
- Prepares record requests for claimants, employers, qualified interested parties, and qualified external state agencies and Legal representation in a timely and efficient manner while maintaining close attention to detail
- Knowledge of New Hampshire Employment Laws applicable to the relevant matters.
Dining Room Server and High Volume/Lounge Server
Yvonne’s
10.2015 - 06.2019
- Part of opening team
- Busiest nightlife scene in Downtown Boston-profiting over $9 million/year
- Strong emphasis on guest satisfaction involving all elements of service from food to wine to cocktails
- Was able to adapt and acclimate to a wide range of clientele in a business that morphed from a world class restaurant to a nightclub in the same night.
Education
Paralegal Studies -
Boston University
Boston, MA08.2018
B.A. Criminology -
Framingham State
Framingham, MA05.2015
Skills
- Cybersecurity knowledge
- Teamwork and Collaboration
- Legal knowledge
- Subpoena delivery
- Fraud Detection and Prevention
- Verbal and written communication
- Data Analysis
- Investigation documentation
- Attention to Detail
- Analytical Thinking
- Task Prioritization
- Conducting Interviews
Awards
- Team Collaboration Award
- Outstanding Employee Award
- Exceptional Service Award
Timeline
Fraud Investigator
State of New Hampshire
01.2023 - Current
Paralegal I
State of New Hampshire
01.2022 - 01.2023
Bartender
High Octane Saloon
09.2021 - Current
Dining Room Server and High Volume/Lounge Server
Yvonne’s
10.2015 - 06.2019
B.A. Criminology -
Framingham State
Paralegal Studies -
Boston University
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