Emily Gore
The Bronx,NY
Summary
Experienced E-Commerce/Customer Service Supervisor with proven task delegation and team building skills. Dedicated and hardworking, successful at leading and motivating shoppers to provide exceptional service all time. knowledgeable about metrics with history of targeting improvements to enhance the operations. focus on driving growth with proactive and strategic approaches.
Dependable Supervisor trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
4
4
years of professional experience
Work History
E-Commerce Customer Service ATL
Whole Foods Market Inc
Brooklyn, New York
03.2025 - Current
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Facilitated communication between staff and upper management to address concerns.
- Monitored daily operations to maintain compliance with company policies.
- Resolved customer issues by providing effective solutions and support.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to supervisors on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with TL/STL on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations. (INF, Bay locations)
- Conducted regular performance reviews for employees to identify areas of improvement.(JD's)
- Interviewed prospective employees (shoppers, Cashiers)
- Deep diving on areas including, (productivity, quality, safety, customer service)
E-Commerce/Customer Service Supervisor
Whole Food Market
Brooklyn, NY
03.2023 - Current
- Delegates task to team, setting priorities and goals.
- Train, manage and motivate employees to promote professional skill development.
- Coach shoppers on strategies to enhance performance and improve metrics.
- Keep department on-target to meet goals.
- Determine complete order accuracy by doing bag audits constantly to verify quality and quantity.
- Report and escalate issues as necessary and in a timely manner
- Demonstrate, assist and/or perform shopping duties to support shoppers needs.
- Adhere to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Handle customer complaints and concerns promptly, escalating complex issues to direct leadership for quick resolution.
- Greet customers promptly and respond to questions.
- Manage inventory and supplies to ensure materials were available when needed.
- Conduct regular audits of cash drawers to ensure compliance with company policies and procedures.
E-Commerce Team Trainer
Whole Foods Market Inc
Brooklyn, NY
04.2022 - 03.2023
- Demonstrated job-specific tasks trained and explained policies to over 100 associates
- Stayed up to date on all areas of training operations.
- Developed and implemented strategies to enhance team performance, to help improve metrics
- Provided constructive feedback and one-on-one coaching to shoppers
- Documented performance, of shoppers on a daily basis.
Education
Associate of Applied Science - Pharmacy Technology
ASA College
Brooklyn, NYSkills
- Cash Office
- Scheduling, Line up creation
- Policy Enforcement
- Performance Monitoring
- Multitasking and Prioritizing
- Team Building and Motivation
- Handling Complaints
- New Employee Training
- Leadership Development
- Decision Making
- Customer Service
- Deadline Driven
- Cross-training
Timeline
E-Commerce Customer Service ATL
Whole Foods Market Inc
03.2025 - Current
E-Commerce/Customer Service Supervisor
Whole Food Market
03.2023 - Current
E-Commerce Team Trainer
Whole Foods Market Inc
04.2022 - 03.2023
Associate of Applied Science - Pharmacy Technology
ASA College