Emily Grandio
Davie,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Benefits Service Specialist II
ADP
08.2021 - Current
- Account Executive for 15+ accounts
- Plays an essential role in providing partners with top-notch benefits expertise for benefit plans such as as Medical, Dental, Vision, Voluntary benefits, and 401K on a day-to-day basis.
- Assists key accounts through processing various transactions and events within and potentially outside of the TotalSource systems, including but not limited to pending enrollments, dependent verification, new hire, life and termination events and annual open enrollment processing.
- Manages and monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates
- Works in conjunction with various internal partners to resolve errors and issues in a timely and accurate manner
- Responds to and resolves questions relating to administration of health, life, dental, vision, fsa, and disability insurance plans
- Provided clients with the key knowledge and information that solves their benefit related issues
- Provide new hires with a 3-month formal training program.
Customer Service Representative
Cano Health
02.2017 - 08.2021
- Inform callers of current events and/or services provided for over 80 locations throughout the United States
- Attend mandatory daily training sessions to stay updated on product, services, benefits, or company policy changes
- Discover patient's needs to resolve outstanding concerns effectively and efficiently to over 240 patients weekly
- Answer a minimum of 90 calls a day.
Talent Development Associate
Okeanos
03.2021 - 06.2021
- Support employees across the company in their onboarding, training, and development needs
- Review and assist staff in data and file management
- Screen hundreds of resumes and conduct initial interview for applicants.
Education
Bachelor of Human Resource Management -
Florida International University
Miami, FL07.2022
Associates in Business Administration -
Broward College
Davie, FL12.2020
Skills
- Microsoft Word
- Excel
- PowerPoint
- Salesforce
- ADP WorkforceNow
- Optum
- Client Retention Strategies
- Conflict Resolution
- Team Development
- Account Management
Certification
- Accounting Technology Specialist
- Business Operations
- Business Specialist
- Working on PHR Certificate
Other
Dean list for Spring 2019, Fall 2019, Spring 2020, Fall 2020, Spring 2021, Fall 2021, Summa Cum Laude from Florida International University, Bilingual - English and Spanish, Microsoft Word, Excel, PowerPoint, Salesforce, ADP WorkforceNow, Optmun, Accounting Technology Specialist, Business Operations, Business Specialist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Benefits Service Specialist II
ADP
08.2021 - Current
Talent Development Associate
Okeanos
03.2021 - 06.2021
Customer Service Representative
Cano Health
02.2017 - 08.2021
Bachelor of Human Resource Management -
Florida International University
Associates in Business Administration -
Broward College
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